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[RESOLVED] XIM APEX STOPPED WORKING  (Read 116 times)

Offline Bargain

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[RESOLVED] XIM APEX STOPPED WORKING
« on: 11:10 AM - 01/14/22 »
Hey

Today my mouse and keyboard suddenly went dead mid-game.

The xim powers up fine but the app on my phone/PC can't see all the devices keyboard , mouse or controller ( full battery )

Factory reset done but still no fixed .

i need help please !
« Last Edit: 10:05 AM - 01/21/22 by mist4fun »

Offline mist4fun

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Re: XIM APEX STOPPED WORKING
« Reply #1 on: 05:36 PM - 01/14/22 »
Could you please check if your peripherals work while connected to the hub and a PC instead of APEX and console?
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Bargain

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Re: [ACTIVE] XIM APEX STOPPED WORKING
« Reply #2 on: 10:33 PM - 01/14/22 »
Hi , connected Apex Hub to a PC then connected M&K to the Apex Hub , the power of devices are ON but no response from both M&K .
 
tried many ports but unfortunately didn't work .
the issue is the devices not showing up on Xim apex manger

thx

Offline mist4fun

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Re: [ACTIVE] XIM APEX STOPPED WORKING
« Reply #3 on: 10:02 AM - 01/17/22 »
Thanks for taking the time to check that. Unfortunately it looks like the hub may need to be replaced. Any other USB 2.0 hub should work with APEX.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Bargain

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Re: [ACTIVE] XIM APEX STOPPED WORKING
« Reply #4 on: 12:23 AM - 01/21/22 »
Hi there
I have replacement the Hub and its works fine , im using USB 3.0 Hub

Thx

Offline mist4fun

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Re: [ACTIVE] XIM APEX STOPPED WORKING
« Reply #5 on: 10:05 AM - 01/21/22 »
That's good to hear. APEX officially supports USB 2.0 hubs, you may have issues with 3.0 hubs. If you do then I recommend switching to a 2.0 hub.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos


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