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[ACTIVE] XIM4 cutting out/disconnecting. (PLEASE HELP!)  (Read 42 times)

Offline Crawchy

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I recently got a XIM4 and I've been using it to play Rainbow Six Siege. Every 5-10 minutes it cuts out/disconnects as in the mouse and keyboard no longer can move, nor the controller. When I look on the manager app it says everything is still plugged in, im really confused can someone please help me.
« Last Edit: 10:07 AM - 01/11/22 by mist4fun »

Offline mist4fun

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Re: XIM4 cutting out/disconnecting. (PLEASE HELP!)
« Reply #1 on: 10:07 AM - 01/11/22 »
Welcome to the community. Updating XIM4's firmware and Manager to verify the latest controller support is used is a good place to start. This is a manual update that uses a PC or Mac.

You can find the latest XIM4 firmware below. Please read the instructions on the download page.



After this, if you're on PS4 the next thing to check is if the console communication method set to USB instead of bluetooth. This is required if the controller supports it.

Settings > Devices > Controllers > Communication Method

Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
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