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[RESOLVED] XIM Apex not passing through input to xbox  (Read 194 times)

Offline Ambix

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My mouse and keyboard inputs are not being passed through to my xbox. I thought my issue was with XIM Link, but I directly plugged a mouse and keyboard to the XIM Apex hub and the inputs from the mouse and keyboard are still not being passed through to the xbox. The controller inputs are being passed through, however. What do I do?
« Last Edit: 10:15 AM - 11/29/21 by mist4fun »

Online OBsIV

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Re: XIM Apex not passing through input to xbox
« Reply #1 on: 09:14 PM - 11/23/21 »
Could you tell us if you are running the latest controller FW and if you are also running our Beta?: http://xim.tech/beta

If not, can you upgrade both?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline Ambix

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Re: [ACTIVE] XIM Apex not passing through input to xbox
« Reply #2 on: 09:18 AM - 11/24/21 »
Reading around, I think my problems potentially started when I downloaded the controller firmware update with the XIM Apex plugged in, unfortunately. I've installed the beta firmware and manager, and updated the controller again (connected directly to the xbox). Still getting inputs detected by XIM Apex manager and XIM Link, but no keyboard or mouse inputs are passed through to the xbox. The controller inputs are passing through the XIM Apex just fine.

EDIT: I seem to be able to use my keyboard and mouse for maybe two or three seconds after the controller connects, then it stops working.

Offline mist4fun

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Re: [ACTIVE] XIM Apex not passing through input to xbox
« Reply #3 on: 10:54 AM - 11/24/21 »
It looks like the controller firmware can be reverted, does this help?

1) Unplug XIM
2) Open Xbox Assist from games & apps
3) Get Help (top left)
4) Console & Accessories > Controller > My controller has connection issues after the last update > Check controller firmware > Revert firmware

If this allows the controller to be used with your XIM again you should be able to reapply the latest update with XIM disconnected.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Online OBsIV

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Re: [ACTIVE] XIM Apex not passing through input to xbox
« Reply #4 on: 11:00 AM - 11/24/21 »
Can you also tell us the type of Xbox you are using, and, the model of controller?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline Ambix

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Re: [ACTIVE] XIM Apex not passing through input to xbox
« Reply #5 on: 04:45 PM - 11/24/21 »
I reverted the firmware and everything worked flawlessly! Unfortunately, after I updated the controller firmware again (properly this time), the issue came back.

I'm using an Xbox One X, and the controller model is 1708.

Offline mist4fun

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Re: [ACTIVE] XIM Apex not passing through input to xbox
« Reply #6 on: 05:40 PM - 11/24/21 »
There is one other person who had the same problem today and it was fixed by restarting the console after updating the controller firmware. Be sure to disconnect APEX until the restart has finished.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

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Re: [ACTIVE] XIM Apex not passing through input to xbox
« Reply #7 on: 05:46 PM - 11/24/21 »
I have a 1708 and Xbox One X. Let me know if the hard reboot doesn't work.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline Ambix

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Re: [ACTIVE] XIM Apex not passing through input to xbox
« Reply #8 on: 06:26 PM - 11/24/21 »
Okay. I installed the updated firmware to the controller again. Afterwards, I turned off the Xbox and disconnected the power for 30 seconds. I plugged the APEX in a few minutes after the xbox was finished booting up. Unfortunately, the issue persists and I am only able to use my mouse+keyboard for three seconds or so. The guide button works through the keyboard, though.

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Re: [ACTIVE] XIM Apex not passing through input to xbox
« Reply #9 on: 07:34 PM - 11/24/21 »
Ok thanks. I'll verify using my same hardware shortly.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

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Re: [ACTIVE] XIM Apex not passing through input to xbox
« Reply #10 on: 05:49 PM - 11/25/21 »
We just did extensive testing with an Xbox One X and a 1708 X1 controller with latest firmware and didn't experence any issues.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline nickbrun

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Re: [ACTIVE] XIM Apex not passing through input to xbox
« Reply #11 on: 06:39 AM - 11/26/21 »
I had the same issue on my Series S with the latest firmware , downgrading to the previous firmware update solved it for me, backup your configs.

Offline Ambix

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Re: [ACTIVE] XIM Apex not passing through input to xbox
« Reply #12 on: 07:36 AM - 11/26/21 »
We just did extensive testing with an Xbox One X and a 1708 X1 controller with latest firmware and didn't experence any issues.

I don't understand what's different about my setup, then. I'm on the latest beta APEX firmware & manager. I downgrade controller firmware without APEX connected, and the APEX works just fine. As soon as I upgrade the controller firmware (without APEX connected), I can't use my APEX anymore.

Offline Ambix

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Re: [ACTIVE] XIM Apex not passing through input to xbox
« Reply #13 on: 08:01 AM - 11/26/21 »
Electronics are weird. I did the whole process again but I did not power cycle the console. But, now my APEX works with the latest controller firmware!

1. Connect controller (without chatpad) directly to console via usb.
2. Downgrade firmware on controller.
3. Restart console via guide hold context menu.
     * Previously, I had skipped this step.
4. Upgrade firmware on controller.
5. Restart console via guide hold context menu.
     * Previously, at this point I had selected "Turn off console", then disconnected console power for 30 seconds after console was off. I only restarted the console once, before, also.
6. Verify controller still works, controller still connected directly to console via usb.
7. Plug controller into APEX USB Hub.
8. Connect APEX to Xbox.
9. Press guide button on controller, verify 4x green lights on APEX.
10. Profit! APEX works longer than three seconds.

Thanks for the help, y'all!