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[ACTIVE] Xim not letting me to factory reset or to update firmware.  (Read 171 times)

Offline Michieles

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Hi, I have a problem with my xim apex. So I just wake up in the morning ready to play on my ps5 and I notice that my controller not working anymore. My xim light it was ok so I change 2 controller nothing happens, I change 2 usb cable and same nothing was working then I try to factory reset my xim apex or to update firmware in case that need it and I just get this error: Failure connecting to XIM APEX. Please be sure your XIM APEX is connected to your PC without any devices attached to it and it is displaying a solid blue light. So the solid blue light is on all the time and still is not allow me to factory reset or to update the firmware why?
« Last Edit: 10:12 AM - 11/18/21 by mist4fun »

Offline mist4fun

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Welcome to the community. Out of curiosity, is your PS5 in a vertical position with APEX hanging from it?

About using the flash tool, it may help to use other ports on your PC, preferably USB 2.0 ports. Starting the PC in safe mode may also help. If these suggestions don't help then using another PC or Mac is the next step.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Michieles

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Yes, it is on vertical position. Is that a bad thing?

Offline mist4fun

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Ok, let us know if those flash tool suggestions help.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Michieles

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I try both usb 2.0 and 3.0 and both is sayin same thing

Offline Michieles

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Finally I was able to factory reset but still not working. The problem is the light at the controller is going yellow for 2 sec then is going off, usually when it was working perfect the yellow light from controller was on all the time.

Offline mist4fun

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The yellow light turns off once the controller is fully charged. Using a fully charged controller reduces power draw so this is ideal behavior.

Were you able to use the flash tool with a second PC or Mac?
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Michieles

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I start my pc on safe mode so after I was able to factory reset the xim apex.

Offline mist4fun

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That's good to hear, initializing the controller is needed for your peripherals to work next. To do this, please disconnect and reconnect XIM to the console while watching XIM's startup light sequence. Do you see 4 green lights during this sequence? For reference the startup light sequence should look similar to this:

red, green, blue
red
green, green, green, green
red

If you do not see 4 green lights at startup and you have spare cables please test other cables with the controller.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Michieles

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I try like 3 more usb cables and I get red, yellow, green, blue and then a permanent red.

Offline Michieles

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Still not working. So I was able to factory reset the xim apex them I use the controller with only 1 bar for the battery and another controller complety low low battery. Last thing I change like 3 usb cables and I still donít get the  correct light at the xim apex . What should I do? :(( is it broke or what?

Offline mist4fun

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Is your APEX working using a console that is not a PS5?
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Michieles

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No. I try to use it on my ps4 pro and still not working

Offline mist4fun

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Has all of your testing been done with the hub attached? If so it will be useful to know if the controller can initialize when connected directly to APEX without the hub. You should see 4 green light flashes from APEX after startup.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos