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Xim not working after forced controller update  (Read 1610 times)

Offline izzy

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Re: Xim not working after forced controller update
« Reply #15 on: 06:53 AM - 10/07/21 »
I could not back out of the update for the controller.  I pushed every button and even restarted it. How did you back out
Press the xbox button on the controller to back out from the update.

Offline LLEVIATHANN

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Re: Xim not working after forced controller update
« Reply #16 on: 07:29 AM - 10/07/21 »
I could not back out of the update for the controller.  I pushed every button and even restarted it. How did you back out

I actually don't think you can -- even though when you opt-in to the insider build it implies that you can back out. It seems like you can for the Xbox's OS build, but, not the controller firmware updates. :(

We will be seeing what needs to be done to make XIM4 work with this update.
Home button gets me out of it. Update prompt disappears and dashboard opens up.

Offline mist4fun

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Re: Xim not working after forced controller update
« Reply #17 on: 09:39 AM - 10/07/21 »
Updating to APEX's beta helped one person yesterday. The few people I've talked to with this problem have had their controller connected to XIM while updating. If you have done the same it would be worth checking if factory resetting your XIM helps.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline OBsIV

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Re: Xim not working after forced controller update
« Reply #18 on: 10:20 AM - 10/07/21 »
Updating to our Beta for XIM APEX will fix the problem. We've verified this.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline LLEVIATHANN

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Re: Xim not working after forced controller update
« Reply #19 on: 11:33 AM - 10/07/21 »
Updating to our Beta for XIM APEX will fix the problem. We've verified this.
wish I could report it did but sadly it did not. Iíll try a factory reset.

No, the reset had no effect. As soon as I move the mouse (newer G502) other menus open. Seems up and left is screenshot/captures . Down is headset volume settings. Right is Live party chat.

To Mistís point I did attempt first update through the Xim. When it failed I removed it and had a direct cable connection to controller. Second update attempt when fine.
« Last Edit: 12:04 PM - 10/07/21 by LLEVIATHANN »

Offline LLEVIATHANN

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Re: Xim not working after forced controller update
« Reply #20 on: 12:31 PM - 10/07/21 »
I didnít even think to look in the support group. My bookmark takes me here first and replied to first thread on same issue.

To help you guys track all this where would you like me to post updates?

New update. I was not running the most recent manager app. I am now. No change.

Thankfully Iím not dead in the water as I can switch to Micro USB or un-updated USB C stick. I guess I could update that to see if this problem is specific to E2s.

Offline OBsIV

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Re: Xim not working after forced controller update
« Reply #21 on: 12:37 PM - 10/07/21 »
You need to upgrade to the Beta firmware -- not just Manager.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline LLEVIATHANN

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Re: Xim not working after forced controller update
« Reply #22 on: 01:13 PM - 10/07/21 »
I did firmware first. No joy. Factory reset with new beta firmware. Nope. Updated manager app. Same results.

Offline OBsIV

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Re: Xim not working after forced controller update
« Reply #23 on: 02:58 PM - 10/07/21 »
What is your setup that doesn't work with the Beta?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline LLEVIATHANN

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Re: Xim not working after forced controller update
« Reply #24 on: 03:50 PM - 10/07/21 »
What is your setup that doesn't work with the Beta?
Same as others the mouse opens menus depending on the direction.

Sony NAV is fine.
Logi G502 Hero. I could try a different mouse or see if thereís a firmware update for it.

Offline OBsIV

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Re: Xim not working after forced controller update
« Reply #25 on: 04:01 PM - 10/07/21 »
No, I mean Xbox console and Xbox controller type.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline LLEVIATHANN

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Re: Xim not working after forced controller update
« Reply #26 on: 06:48 PM - 10/07/21 »
Series X. Elite 2. Apologies I didnít know what you meant as I did post that on the first page. Also up front is some of the troubleshooting Iíve done. The problem doesnít happen with older micro USB or my un-updated USB C controller.

Offline LLEVIATHANN

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Re: Xim not working after forced controller update
« Reply #27 on: 08:12 AM - 10/08/21 »

Offline ScopeLoc

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Re: Xim not working after forced controller update
« Reply #28 on: 03:25 PM - 10/09/21 »
Hi I wanted to update where I'm at. I took one of my apex from a different xbox. Updated to the beta... and yes totally fixed it.

The xim4 however even with factory reset is still unusable. I do hope you keep working on the xim4 as I have 2 xbox with apex and 2 with xim4. I have not tried edge or xim3

Offline OBsIV

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Re: Xim not working after forced controller update
« Reply #29 on: 04:19 PM - 10/09/21 »
We are seeing what we can do with XIM4. I'm glad the Beta is working for you.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.


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