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[RESOLVED] Can't connect with phone app  (Read 207 times)

Offline Powstaniec

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[RESOLVED] Can't connect with phone app
« on: 10:02 AM - 07/14/21 »
Hello,
Lately,i have a problem with connection with app.The problem is "xim apex not found.I dont know why because i have been using this app for six months and everything was ok.I was trying to download the beta manager but it still doesnt run.
« Last Edit: 09:20 AM - 07/19/21 by mist4fun »

Offline Od1n

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Re: Can't connect with phone app
« Reply #1 on: 12:15 PM - 07/14/21 »
Hey,

can you try to update your XIM Firmware to this one? It solved the issue for other users (its the most recent Beta Firmware):
https://community.xim.tech/index.php?topic=94701.0
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Offline Powstaniec

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Re: Can't connect with phone app
« Reply #2 on: 01:00 PM - 07/14/21 »
i did it but still doesnt  work.

Online mist4fun

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Re: Can't connect with phone app
« Reply #3 on: 04:32 PM - 07/14/21 »
Does APEX flash cyan and green when pressing it's button?
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Offline Powstaniec

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Re: Can't connect with phone app
« Reply #4 on: 02:00 AM - 07/15/21 »
Yes,concretely when i push the buton cyan green,cyan green.Also i have turned on location and bluetooth in phone and i can search xim apex by bluetooth but it said "to connect you have to use app".I play on  ps4 and use beta frimware on manager and xim apex.
« Last Edit: 03:49 AM - 07/15/21 by Powstaniec »

Online mist4fun

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Re: Can't connect with phone app
« Reply #5 on: 09:09 AM - 07/15/21 »
Is your phone connected to another bluetooth device, maybe a smart watch? Closing Manager, unplugging APEX, and restarting the phone can clear up connection problems like this. Manager will also need bluetooth and location permissions in addition to these being enabled in your phone settings. If this doesn't help then retry these steps but instead of closing Manager, uninstall and reinstall it.
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Offline Powstaniec

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Re: [ACTIVE] Can't connect with phone app
« Reply #6 on: 12:18 PM - 07/15/21 »
Unfortunatelly, it didnt help. I tried closed manager reinstall, download latest version of manager. I dont know how to give permission to use bluetooth in my phone probably it is automatically. I gave permission for location when i use the app. My phone is huawri p20. Although it is weird because i have been using this app for 6 months and everything was ok.

Offline Averageperson

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Re: [ACTIVE] Can't connect with phone app
« Reply #7 on: 12:21 PM - 07/15/21 »
Same thing happened to my a couple of days ago, only thing you can do is to flash your xim.
Sadly I could not back up my settings
And its a mess after the flash too.

Online mist4fun

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Re: [ACTIVE] Can't connect with phone app
« Reply #8 on: 04:41 PM - 07/15/21 »
Sorry, I'm not sure why it would just stop working like that. The UI may be different with your huawei phone but you may find what permissions are given by going to your phone's settings > apps > XIM APEX Manager then selecting the permissions option.

Some huawei and samsung phones can have trouble connecting like this though. In these cases what usually helps is using a bluetooth connect app. Here is one suggestion to try.

Android: https://play.google.com/store/apps/details?id=com.macdom.ble.blescanner&hl=en
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Offline Powstaniec

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Re: [ACTIVE] Can't connect with phone app
« Reply #9 on: 04:03 AM - 07/18/21 »
I tried it but it didnt help so i copied my settings and flashed xim memory.As a result the xim is working now and i can connect with the app.

Online mist4fun

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Re: [ACTIVE] Can't connect with phone app
« Reply #10 on: 09:20 AM - 07/19/21 »
It's good to hear the reset helped, thanks for updating your thread.
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