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Xim Apex warranty  (Read 168 times)

Offline SendMemes2Me

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Xim Apex warranty
« on: 07:41 PM - 06/21/21 »
I would like to know how I can get a warranty replacement/service for my xim apex.
Iíve been to https://store.xim.tech/Warranty_ep_40.html to see how to replace it and the url to request a warranty is offline.
I bought my xim from flashback Limited a authorized xim retailer

Offline antithesis

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Re: Xim Apex warranty
« Reply #1 on: 07:55 PM - 06/21/21 »
Based on the issue you posted, it doesnít seem like thereís a problem with your XIM APEX. You described expected behaviour of a XIM flashing red when turning too quickly and yellow / green when going ADS / back to HIP.

You may not be eligible for a warranty return if your XIM is working as expected, so itís best to work through any problems you have with XIM support staff first.

Official Australian distributor for
XIM NEXUS, XIM APEX, Titan One & Titan Two at Mod Squad
XIM APEX demos on Twitch and YouTube. Follow Twitter for live stream alerts

Offline SendMemes2Me

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Re: Xim Apex warranty
« Reply #2 on: 08:03 PM - 06/21/21 »
Could you kindly explain to me what I could do to have this issue fixed?

Offline antithesis

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Re: Xim Apex warranty
« Reply #3 on: 12:53 AM - 06/22/21 »
What's the problem you're having? The XIM LED colours are behaving correctly.

Are you experiencing problems with mouse tracking, or disconnects, or something else?

Official Australian distributor for
XIM NEXUS, XIM APEX, Titan One & Titan Two at Mod Squad
XIM APEX demos on Twitch and YouTube. Follow Twitter for live stream alerts