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[RESOLVED] Xbox controller not connecting  (Read 113 times)

Offline venemous888

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[RESOLVED] Xbox controller not connecting
« on: 09:37 PM - 04/03/21 »
I have updated to the latest software,  and have the Xbox series X. When I plug in my old Xbox one controller, it does not read it. It does not show up in the app as well as turn on. I have unplugged the XIM, plugged everything into it, then plug that into the Xbox and it still doesnít show up. I have tried three different cables, as well as tried plugging in my new Xbox series X controller and it still doesnít read it. When I plug it in the XIM is red.
« Last Edit: 01:06 PM - 04/04/21 by OBsIV »

Offline OBsIV

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Re: Xbox controller not connecting
« Reply #1 on: 12:00 AM - 04/04/21 »
Welcome to the community. Did you try turning on the controller (pressing Guide) after everything starts up?
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Offline roguesquadie

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Re: [ACTIVE] Xbox controller not connecting
« Reply #2 on: 09:21 AM - 04/04/21 »
Hi i have the same issue, On the apex manager app it is showing my mouse and keyboard are connected but not my controller, i have tried all the steps on the fault finding but still no joy, i'm using a numskull official xbox USB-C cable (charge and play).

Have you got a link for a cable that will work as i have a feeling this cable might be causing the issue?

Offline venemous888

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Re: [ACTIVE] Xbox controller not connecting
« Reply #3 on: 10:33 AM - 04/04/21 »
Welcome to the community. Did you try turning on the controller (pressing Guide) after everything starts up?
could you elaborate on that? Is the guide button the Xbox button?

Offline OBsIV

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Re: [ACTIVE] Xbox controller not connecting
« Reply #4 on: 10:42 AM - 04/04/21 »
The Xbox (Guide) button on the controller.
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Offline venemous888

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Re: [ACTIVE] Xbox controller not connecting
« Reply #5 on: 11:17 AM - 04/04/21 »
Yes I have. When I plug it in the controller doesnít turn on, Iíve heard it is meant to. When I plug it in it does the color sequence then stays red. I have tried turning the controller on once it is plugged in, but then that controller controls it and not my mnk.

Offline roguesquadie

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Re: [ACTIVE] Xbox controller not connecting
« Reply #6 on: 11:34 AM - 04/04/21 »
Yep exactly the same for me, when i plug everything in, my Xbox X controller rumbles but doesn't come on and when i push the xbox button the controller comes on but isn't showing on the manager app.

Hence the fact i think my USB C cable isn't working and was asking if anyone has a link to a cable that is known to work.

I tried plugging an old 360 controller in and it registers on the app but obviously won't work on the X series.

Offline venemous888

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Re: [ACTIVE] Xbox controller not connecting
« Reply #7 on: 11:37 AM - 04/04/21 »
OK I finally figured it out. I grabbed every single USB Cable I could find in my house and test of them. I finally found one. I cannot give you the link for this cable, because I have no idea where it came from. However I suggest you go to Best Buy or Amazon or someplace and get a cable but be sure to make sure itís a data cable not a charging cable. This is the best solution I can offer. Best of luck to all.

Offline OBsIV

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Re: [ACTIVE] Xbox controller not connecting
« Reply #8 on: 01:05 PM - 04/04/21 »
Thanks for letting us know of your solution.
Get the most out of your XIM NEXUS, read the XIM NEXUS Support FAQ.

Offline roguesquadie

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Re: [RESOLVED] Xbox controller not connecting
« Reply #9 on: 02:21 PM - 04/04/21 »
Does it matter if the USB data cable is 2.0 or 3.0??

Offline OBsIV

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Re: [RESOLVED] Xbox controller not connecting
« Reply #10 on: 03:56 PM - 04/04/21 »
A micro-USB cable (used to connect a console controller to your XIM's hub) is never USB 3.0.
Get the most out of your XIM NEXUS, read the XIM NEXUS Support FAQ.


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