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[ACTIVE] Worked only once  (Read 87 times)

Offline Tonyc

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[ACTIVE] Worked only once
« on: 07:29 PM - 11/19/20 »
Hello. I just received the XIM apex for my sons Xbox one s. We followed the directions like in the video on the website and worked. After turning it off once and restarting, now it does not work. We retried the setup like we did the first time and still nothing. On the app it is connected via Bluetooth but on the Xbox there is no communication. Plus, after this our keyboard doesn’t work after we disconnect it from the apex hub. We tried to connect directly to the Xbox like before and nothing and the mouse too. But that lights up but just doesnt respond anymore? Completely lost and not happy with this xim, yet. Thanks.
« Last Edit: 10:06 AM - 11/20/20 by mist4fun »

Online mist4fun

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Re: Worked only once
« Reply #1 on: 10:05 AM - 11/20/20 »
Welcome to the community. Do the peripherals work when connected to a PC and not XIM?

A hard reset could help. Hard resetting the console can fix a console bug that affects usb connected devices. To do this, press and hold the power button on the front of the console for 15 seconds. Once off unplug the power cable to the console for 60 seconds. Reconnect the power cable and power on the console. Attach all peripherals to XIM then connect XIM to the console.

Removing the power cable while off for up to a minute is recommended.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Tonyc

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Re: [ACTIVE] Worked only once
« Reply #2 on: 07:17 PM - 11/20/20 »
Hello. Thank you for your reply. I will try this and let you know how it goes.

Offline Tonyc

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Re: [ACTIVE] Worked only once
« Reply #3 on: 07:27 PM - 11/20/20 »
Btw. Will this hard reset delete what’s is on my Xbox?

Online mist4fun

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Re: [ACTIVE] Worked only once
« Reply #4 on: 10:03 AM - 11/23/20 »
No, nothing is deleted. It's just a reset that clears memory.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos


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