XIM Community

[ACTIVE] XIM keyboard/mouse/hub not working  (Read 92 times)

Offline Aron5587

  • Member
  • *
  • Posts: 2
    • View Profile
[ACTIVE] XIM keyboard/mouse/hub not working
« on: 10:55 AM - 11/19/20 »
The firmware is up to date. The console is Xbox One X. The keyboard is Redragon Shiva model # K512RGB & the mouse is Redragon Vampire model # M720-RGB. The XIM light is red. The HUB light is very dim & the keyboard & mouse do not work. When the Hub is plugged directly into the Xbox, the light is bright & the keyboard & mouse work. The XIM was working from January until October, then it just stopped working.
« Last Edit: 05:32 PM - 11/19/20 by mist4fun »

Offline mist4fun

  • Global Moderator
  • MVP
  • *
  • Posts: 54993
    • View Profile
Re: XIM keyboard/mouse/hub not working
« Reply #1 on: 05:32 PM - 11/19/20 »
Welcome to the community. A good place to start in this case is to hard reset the console. Hard resetting the console can fix a console bug that affects wired controllers. To do this, press and hold the power button on the front of the console for 15 seconds. Once off unplug the power cable to the console for 60 seconds. Reconnect the power cable and power on the console. Attach all peripherals to XIM then connect XIM to the console.

Removing the power cable while off for up to a minute is recommended.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Aron5587

  • Member
  • *
  • Posts: 2
    • View Profile
Re: [ACTIVE] XIM keyboard/mouse/hub not working
« Reply #2 on: 06:05 PM - 11/19/20 »
I tried hard restarting the console. Nothing changed.

Offline mist4fun

  • Global Moderator
  • MVP
  • *
  • Posts: 54993
    • View Profile
Re: [ACTIVE] XIM keyboard/mouse/hub not working
« Reply #3 on: 10:02 AM - 11/20/20 »
We can also check if the controller is authenticating, this is needed for your mouse and keyboard to work.  To do this, please remove APEX and then disconnect the mouse and keyboard. Reconnect APEX to the console with only the controller connected to the hub while watching APEX's startup light sequence. Do you see 4 green lights during this sequence? For reference the startup light sequence should look similar to this:

red, green, blue
red
green, green, green, green
red

If you do not see 4 green lights at startup and you have spare data cables please test other data cables with the controller. If it does show four green lights then attach the mouse only, test and share results.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos