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[ACTIVE] the xim apex is broken  (Read 122 times)

Offline General loafin

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[ACTIVE] the xim apex is broken
« on: 08:54 PM - 09/15/20 »
I trouble shooted my xim apex and i tried plugging the keyboards into the apex itself and its not connecting to the app and it gives me a failed message. I tired 3 keyboards that do the same thing. The mouse connects fine and the controller does to its just the keyboards that give the failure message and makes the xim apex itself show a white light

Dell SK-8185 keyboard
Rii RK100 multiple colored keyboard
I don't know the brand of the last one it was some junk keyboard form the thrift shop

My controller continues to turn off when all are connected. I have the power adapter which seems to do nothing. Even when the controller turns off, i push the Xbox button and it just blinks and nothing happens

Help plz again
« Last Edit: 10:17 AM - 09/16/20 by OBsIV »

Offline OBsIV

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Re: the xim apex is broken
« Reply #1 on: 10:17 AM - 09/16/20 »
White light means your XIM is crashing likely because something about the USB communication from your keyboards is corrupting things.

Can you please connect your mouse to the USB port you are using with your keyboard and don't plug the keyboard in and start everything up. What happens in this case? (We are checking to see if there is something wrong with the specific USB you are plugging your keyboard in to on the hub.)
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline General loafin

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Re: [ACTIVE] the xim apex is broken
« Reply #2 on: 10:00 PM - 09/16/20 »
So itís plugged in and on the app I see the mouse but when I hold the right mouse It flashes blue green then blue. When itís let go it blue yellow blue

Offline antithesis

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Re: [ACTIVE] the xim apex is broken
« Reply #3 on: 11:27 PM - 09/16/20 »
That's normal and expected behaviour. XIM APEX will flash green when aiming down sights, then yellow when returning to hip to indicate the current translator in use.

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Offline General loafin

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Re: [ACTIVE] the xim apex is broken
« Reply #4 on: 11:28 PM - 09/16/20 »
Ok but is the keyboard the problem

Offline mist4fun

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Re: [ACTIVE] the xim apex is broken
« Reply #5 on: 09:29 AM - 09/17/20 »
Your hub ports are working and it sounds like you were able to connect to Manager with the keyboard removed.

Ok but is the keyboard the problem

If you weren't able to use Manager until the keyboard was disconnected and XIM was restarted it may be related to the keyboard. What are the power adapter specs you are using?

Was the mouse working in your game earlier when you tested by starting XIM with controller+mouse only?
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline General loafin

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Re: [ACTIVE] the xim apex is broken
« Reply #6 on: 03:50 PM - 09/17/20 »
I was able to use the apex manager with everything connected. It was just when the keyboard was plugged in by itself. Power adapter specs where 5v 3a 3.5 x 1.35 mm plug center positive

Yes the mouse and controller both worked without keyboard

Offline mist4fun

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Re: [ACTIVE] the xim apex is broken
« Reply #7 on: 04:58 PM - 09/17/20 »
Thanks, that should work. It might be a compatibility issue, there are other issue reports about the r100 I've found in a search. Some basic keyboards like the Amazon Basic keyboard or a basic HP office keyboard believe it or not are reported to not work because they are doing something non-standard when talking to a host device like a PC or APEX.

Does APEX white light if only the Dell keyboard is connected directly to APEX without the hub?
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline General loafin

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Re: [ACTIVE] the xim apex is broken
« Reply #8 on: 05:30 PM - 09/17/20 »
Yes when plugged directly into the makes a white light

Offline mist4fun

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Re: [ACTIVE] the xim apex is broken
« Reply #9 on: 09:09 AM - 09/18/20 »
Thanks for confirming. There may be an issue with these specific peripherals if you're not experiencing this with the hub, controller, or mouse. Just in case, could you try to factory reset without restoring from a backup or config code? This can be done using the latest flash tool.

You can find the latest firmware below. Please read the instructions on the download page.

http://xim.tech/latest
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline General loafin

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Re: [ACTIVE] the xim apex is broken
« Reply #10 on: 11:18 PM - 09/18/20 »
Ight i factory restarted it and nothing changed. What to do