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[RESOLVED] new mouse now my xim4 apex wont pick up controller  (Read 203 times)

Offline trickz

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Re: [ACTIVE] new mouse now my xim4 apex wont pick up controller
« Reply #15 on: 09:06 AM - 09/16/20 »
okay new xim4 apex arrived change the old port connector to the new one and its working again is there a way to buy another port connector or send the broken one back for repair?

Offline OBsIV

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Re: [ACTIVE] new mouse now my xim4 apex wont pick up controller
« Reply #16 on: 10:23 AM - 09/16/20 »
Can you clarify what you mean about about "port connector"? Do you mean the USB cable?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline trickz

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Re: [ACTIVE] new mouse now my xim4 apex wont pick up controller
« Reply #17 on: 11:42 AM - 09/16/20 »
yes the usb part were the controller mouse and keyboard connects into this part is faulty

Offline OBsIV

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Re: [ACTIVE] new mouse now my xim4 apex wont pick up controller
« Reply #18 on: 02:23 PM - 09/16/20 »
Ok, you mean the XIM hub. Sorry, I was confused because you used both "XIM4" and "XIM APEX" in your post so I wasn't sure exactly which device you were using.

If you've verified your hub isn't functional (meaning, if you plug it into a PC and plug your mouse into each of it's ports and it doesn't work), then, you can contact our fulfillment group concerning your options for possible replacement: https://store.xim.tech/crm.asp?action=add
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline trickz

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thanks :)


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