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[RESOLVED] Ipad pro connection issues  (Read 52 times)

Offline RML

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[RESOLVED] Ipad pro connection issues
« on: 04:16 PM - 07/28/20 »
My ipad pro connected the very 1st time and won't connect to Apex since. I've tried deleting the app, etc. multiple times.

« Last Edit: Today at 09:22 AM by mist4fun »

Offline mist4fun

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Re: Ipad pro connection issues
« Reply #1 on: 04:27 PM - 07/28/20 »
Hey, RML Does APEX flash cyan and green when pressing the XIM button? If yes then the radio should still be working. I would check these next:

- Another smart device connecting to XIM
- The tablet connecting to other bluetooth devices
- Verify bluetooth is enabled
- Verify location is enabled and Manager has location permission. APEX uses Bluetooth LE which requires this.
- I don't know if iPads have airplane mode but if yes this should be disabled

Is APEX pairing with other devices? If yes and it's just this device you may have luck using a bluetooth connect app like this or another like it.

iOS: https://itunes.apple.com/us/app/ble-scanner-4-0/id1221763603
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline RML

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Re: [ACTIVE] Ipad pro connection issues
« Reply #2 on: 02:34 PM - 08/01/20 »
Thanks mist, this gives me a couple of new things to try.

Offline RML

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Re: [ACTIVE] Ipad pro connection issues
« Reply #3 on: 09:02 PM - 08/02/20 »
The app seems to have worked.  :)

🙏

Offline mist4fun

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Re: [ACTIVE] Ipad pro connection issues
« Reply #4 on: Today at 09:22 AM »
Awesome, I'm glad it's fixed.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos