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[RESOLVED] XIM APEX RANDOMLY DISCONNECTS  (Read 115 times)

Offline biagio.lembo

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[RESOLVED] XIM APEX RANDOMLY DISCONNECTS
« on: 01:05 PM - 06/30/20 »
I purchased the Xim Apex almost one year ago. I used it with my Xbox One X and I played only one game: Apex Legends. Actually I currently have loaded only that one configuration (the one for Apex Legends).
I never experienced any issue, It played flawlessly & wonderfully.......... until now.

Two weeks ago the Xim began to act weirdly: It randomly disconnects all 3 peripherals connected to the Hub:

The original xbox controller (on port 3),
The sony nav controller (on port 2),
The Klim Veni mouse (on port 1).

When it does that all LEDs on these peripherals go off; only the Xim led stays blue as if nothing happened. At this point I can't move or do any action so I have to stand up and manually pull off the Xim from the console. If I put back the Xim in the usb port all systems go up again and I can play for an extra 10 minutes or maybe half hour... there is no way to predict how often it will repeat this nonsense.
I already read all threads regarding this issue so I tried to follow the suggestions I found (as for example I changed the xbox controller cord and the nav controller cord with new ones and I tried to plug in the xbox controller battery into the controller and charge it one hour before playing). no use.
I also thought that the hot summer could influence the functionality of the Xim so I pointed a fan on the console to supply fresh air. no use.
I'm kind of scared because this problem wasn't there at the beginning and now I can't get rid of it. I really hope you can help me with that.
« Last Edit: 09:09 AM - 07/15/20 by mist4fun »

Offline mist4fun

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Re: XIM APEX RANDOMLY DISCONNECTS
« Reply #1 on: 04:36 PM - 06/30/20 »
If all that has changed is time it's probably just a battery. Try charging the nav directly with the console while XIM and hub are disconnected. Remove the controller battery as well before attempting to use the controller with XIM next. This might be enough to solve your issue.

If the above doesn't help then I would look toward the nav next, this is a common source of this issue for more than one reason. A good way to troubleshoot is to use the nav in wireless mode. If the issue does not happen in wireless mode we know that it's related to the nav in some way. Here's how to pair the nav:

NAV off
XIM off
Controller in XIM Port 3 "..."
NAV in XIM Port 1 "."
XIM on
Connect manager and make sure NAV shows up
Unplug NAV
Confirm wireless NAV shows up in manager
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline biagio.lembo

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Re: [ACTIVE] XIM APEX RANDOMLY DISCONNECTS
« Reply #2 on: 01:17 PM - 07/03/20 »
Hi, Unfortunately I can't do the wireless test because I don't have the little tool the comunicates wirelessly with the nav.
I can only use the nav with cables. I want to stress the fact that I have 2 different navs and 2 different cables to connect those to the Xim. Anyway It doesn't matter which nav or which cable I decide to use... It keeps disconnecting very often. I tried many solutions suggested in other threads but I see no use.
I see this is a very usual issue in the forum so I hope you are working on a solution.



Offline mist4fun

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Re: [ACTIVE] XIM APEX RANDOMLY DISCONNECTS
« Reply #3 on: 04:15 PM - 07/03/20 »
The nav doesn't need a receiver, it includes a bluetooth radio that can connect to your APEX.

I want to stress the fact that I have 2 different navs and 2 different cables to connect those to the Xim. Anyway It doesn't matter which nav or which cable I decide to use... It keeps disconnecting very often. I tried many solutions suggested in other threads but I see no use.

We can look elsewhere but I think the nav should be tested in wireless mode to rule it out. This tests against multiple failure points of the nav as well as power.

Here's how to pair the nav:

NAV off
XIM off
Controller in XIM Port 3 "..."
NAV in XIM Port 1 "."
XIM on
Connect manager and make sure NAV shows up
Unplug NAV
Confirm wireless NAV shows up in manager
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline biagio.lembo

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Re: [ACTIVE] XIM APEX RANDOMLY DISCONNECTS
« Reply #4 on: 02:41 AM - 07/15/20 »
So.
I must admit I was skeptical about the wireless test...
well, I was wrong.

Not only the disconnecting issue is completely solved but now I'm able to use my nav controller wirelessly... that is so much better. It was definitely a problem with the nav internal battery. Once I keep it charged and use the nav wirelessly I experienced zero disconnections.
I don't know how to thank you for your help. The least I can do is to keep telling how good the Xim Apex is to all the gamers I meet.
Keep going!

Offline mist4fun

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Re: [ACTIVE] XIM APEX RANDOMLY DISCONNECTS
« Reply #5 on: 09:09 AM - 07/15/20 »
That's good to hear and I'm glad it's stable now. There are multiple common faults caused by the nav and it's so easy to rule it out that I like to do it first.

If you plan to use the nav in wireless mode you may want to consider picking up a second nav to keep on a charger. APEX can pair with eight devices simultaneously so you could you could swap navs when the battery is low.


Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos