XIM Community

[ACTIVE] Problem with mouse and keyboard  (Read 168 times)

Offline ORI0749

  • Member
  • *
  • Posts: 77
    • View Profile
[ACTIVE] Problem with mouse and keyboard
« on: 10:07 PM - 12/23/19 »
Lately sometimes partial of my mouse and keyboard just don't work. but it's randomly. sometimes it is one keyboard key that doesn't work and sometimes more then one. and sometimed it's the mouse and sometimes both. i tried to disconnect xim apex and reconnect again but it didn't solve the problem. i tried to disconnect the mouse and keyboard and it didn't work either. The only way i was able to fix it in those cases, is to press in the controller on the bottun that don't work in the mouse and keyboard. but this is a temporary fix until the next time it comes back.  [I think it started after Sony's latest update (Ver 7.02)]

1. I have the latest official manger & firmware builds (not the beta)
2. I'm playing with regular keyboard and Logitech G502 mouse.
3. The game is Death stranding
« Last Edit: 10:16 AM - 12/24/19 by mist4fun »

Offline mist4fun

  • Global Moderator
  • MVP
  • *
  • Posts: 54052
    • View Profile
Re: Problem with mouse and keyboard
« Reply #1 on: 10:15 AM - 12/24/19 »
A good place to start is to charge the controller direct with the console and test another cable with the controller.

How long have you been using XIM without experiencing this issue? Also can you please share both the model and brand of keyboard that you're using?
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline ORI0749

  • Member
  • *
  • Posts: 77
    • View Profile
Re: [ACTIVE] Problem with mouse and keyboard
« Reply #2 on: 04:15 PM - 12/24/19 »
1. The controller is fully charged. so i don't think i need to charge it anymore unless you say to do that anyway
2. I'm using it from march 2018
3. The brand is Genius. and the model is GK-100011

Offline mist4fun

  • Global Moderator
  • MVP
  • *
  • Posts: 54052
    • View Profile
Re: [ACTIVE] Problem with mouse and keyboard
« Reply #3 on: 05:26 PM - 12/24/19 »
Thanks. If you're sure it's charged that's fine, they do drain eventually while connected to XIM with some combinations of peripherals.

Did the cable swap help?

It would also be a good idea to test another game to rule out game specific behavior.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline ORI0749

  • Member
  • *
  • Posts: 77
    • View Profile
Re: [ACTIVE] Problem with mouse and keyboard
« Reply #4 on: 06:48 AM - 12/25/19 »
about the cable it's a new one. i bought it not long ago so i don't know if it is the problem. but anyway i don't have another one now to check. i will wait for now until i'll see the problem again and then i'll check.