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[ACTIVE] Xim 4 not showing ps4 controller icon?  (Read 417 times)

Offline Gslate23

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[ACTIVE] Xim 4 not showing ps4 controller icon?
« on: 10:41 PM - 11/15/19 »
I just got a xim 4 from a friend for my xim4. It does not work. The manager shows my keyboard and mouse are working supposedly but isnt actually working at all. Plez help.
« Last Edit: 11:22 AM - 11/16/19 by OBsIV »

Offline OBsIV

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Re: Xim 4 not showing ps4 controller icon?
« Reply #1 on: 11:21 AM - 11/16/19 »
Welcome to the community. Can you please try a different cable to plug in your controller?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline Gslate23

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Re: [ACTIVE] Xim 4 not showing ps4 controller icon?
« Reply #2 on: 03:07 PM - 11/16/19 »
I tried a different cable and it gives me to mouses now instead of one console one blank one mouse and one keyboard.

Offline OBsIV

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Re: [ACTIVE] Xim 4 not showing ps4 controller icon?
« Reply #3 on: 11:44 PM - 11/16/19 »
Do things work now though?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline Gslate23

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Re: [ACTIVE] Xim 4 not showing ps4 controller icon?
« Reply #4 on: 02:25 PM - 11/18/19 »
No. The app shows my keybinds and such working but no actual movement in game. Still showing console, mouse, mouse, keyboard.

Offline mist4fun

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Re: [ACTIVE] Xim 4 not showing ps4 controller icon?
« Reply #5 on: 02:43 PM - 11/18/19 »
Is the console communication method set to USB instead of bluetooth? This is required if the controller supports it.

Settings > Devices > Controllers > Communication Method



-

Two mice can also be displayed when using an outdated firmware that doesn't support the latest controller version. I recommend updating it's firmware. This is a manual update that requires a PC or Mac. You can find the latest XIM4 firmware below. Please read the instructions on the download page.

http://community.xim.tech/index.php?topic=49093.0
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Gslate23

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Re: [ACTIVE] Xim 4 not showing ps4 controller icon?
« Reply #6 on: 02:52 PM - 11/18/19 »
The manager app says that the xim and app are both the same state. Unless the app doesnt update when the xim should?

Offline mist4fun

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Re: [ACTIVE] Xim 4 not showing ps4 controller icon?
« Reply #7 on: 05:30 PM - 11/18/19 »
I'm sorry but I don't understand, could you clarify?

How did verifying the USB communication method and updating to the latest firmware go?
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Gslate23

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Re: [ACTIVE] Xim 4 not showing ps4 controller icon?
« Reply #8 on: 05:35 PM - 11/18/19 »
I had it already set to usb communication but the following pic is what update both the xim and xim manager are on.

Offline Gslate23

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Re: [ACTIVE] Xim 4 not showing ps4 controller icon?
« Reply #9 on: 05:38 PM - 11/18/19 »
Sorry it appears i dont know how to send a screenshot over these message boards.

Offline Gslate23

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Re: [ACTIVE] Xim 4 not showing ps4 controller icon?
« Reply #10 on: 05:41 PM - 11/18/19 »
Could you email me at [email protected]?

Offline mist4fun

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Re: [ACTIVE] Xim 4 not showing ps4 controller icon?
« Reply #11 on: 06:02 PM - 11/18/19 »
Could you please upload to an image sharing service like http://imgur.com or another of your choice?

Otherwise it would help if you could share the firmware version number found in Manager's menu-about. Thanks!
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Gslate23

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Re: [ACTIVE] Xim 4 not showing ps4 controller icon?
« Reply #12 on: 06:08 PM - 11/18/19 »
Both show 4.00.20160405 version

Offline mist4fun

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Re: [ACTIVE] Xim 4 not showing ps4 controller icon?
« Reply #13 on: 06:32 PM - 11/18/19 »
Thanks, we may have found the issue. This firmware version doesn't support the new controller type and can display a second mouse instead of a controller icon in Manager. Updating using this flash tool should help:

You can find the latest XIM4 firmware below. Please read the instructions on the download page.

http://community.xim.tech/index.php?topic=49093.0
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Gslate23

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Re: [ACTIVE] Xim 4 not showing ps4 controller icon?
« Reply #14 on: 07:34 PM - 11/18/19 »
I went to a friends house to downlaod it. Factory reset it then went to install the lastest firmware through the link u provided but it said it was already installed with the lastest update.