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Thank you xim community for the help [SOLVED]  (Read 1960 times)

Offline OBsIV

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Re: Never buy the xim apex
« Reply #15 on: 03:01 PM - 09/14/19 »
Ok thanks for checking that. Yes, your hub is the problem. Did you buy your XIM APEX from us?
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Offline Blocka521

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Re: Thank you xim community
« Reply #16 on: 03:24 PM - 09/14/19 »
Yes!
« Last Edit: 10:03 PM - 09/17/19 by Blocka521 »
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Offline OBsIV

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Re: Never buy the xim apex
« Reply #17 on: 03:26 PM - 09/14/19 »
Ok was the hub having issues before you tried the AC adapter?
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Offline Blocka521

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Re: Thank you xim community
« Reply #18 on: 03:37 PM - 09/14/19 »
Yes
« Last Edit: 10:03 PM - 09/17/19 by Blocka521 »
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Offline OBsIV

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Re: Never buy the xim apex
« Reply #19 on: 03:54 PM - 09/14/19 »
Ok sorry to hear your hub failed like that. We can replace it. Please open an RMA by going into your store account and going into your order history and then opening an RMA. If you can't find it, you can use the Contact Us link off the main site. Let them know you talked to me and that we found that your hub is faulty. In the mean time if you'd like you can use another hub as there is nothing special about the hub that comes with your XIM APEX. It's just a standard USB 2.0 hub.
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Offline Blocka521

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Re: Thank you xim community
« Reply #20 on: 04:29 PM - 09/14/19 »
Alright, thank you sooooo much! You really made my day 100 times better!
« Last Edit: 10:04 PM - 09/17/19 by Blocka521 »
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Offline Lucifalic

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Re: Never buy the xim apex
« Reply #21 on: 01:38 PM - 09/15/19 »
Maybe edit your topic title now.

This place and the people here are always willing to help. I have learned a ton and met a bunch of great people here.

Hope it all turns out well for you and remember to ask for help here
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Offline Lucifalic

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Re: Never buy the xim apex [SOLVED]
« Reply #22 on: 07:22 AM - 09/17/19 »
Sure
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Offline Blocka521

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Thank you xim community [SOLVED]
« Reply #23 on: 09:51 PM - 09/17/19 »
Can you please tell me how to change it?
« Last Edit: 10:04 PM - 09/17/19 by Blocka521 »
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Offline Blocka521

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Re: Thank you xim community for the help [SOLVED]
« Reply #24 on: 10:05 PM - 09/17/19 »
Never mind thanks!
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Offline idkwtf

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Re: Thank you xim community for the help [SOLVED]
« Reply #25 on: 12:59 AM - 09/18/19 »
GIad it aII worked out. Nice that your opinion changed for the better. It's a beautifuI thang.
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Offline Almarri

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Re: Thank you xim community for the help [SOLVED]
« Reply #26 on: 09:14 PM - 09/28/19 »
Here is a couple of things maybe it will help

- Try factory reset and updating to the latest firmware
- change the hub
- change the controller cable
- turn the controller from Bluetooth to usb only
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