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Thank you xim community for the help [SOLVED]  (Read 1098 times)

Offline Blocka521

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Thank you xim community for the help [SOLVED]
« on: 02:04 PM - 09/14/19 »
My xim isn’t working correctly, I need some help to maybe fix it because the problem has been happening after the first two weeks of using it. I’ve had it for a couple months now
« Last Edit: 09:57 PM - 09/17/19 by Blocka521 »
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Offline OBsIV

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Re: Never buy the xim apex
« Reply #1 on: 02:08 PM - 09/14/19 »
Welcome to the community. Sorry to hear you were having problems, but, I'm curious why you didn't ask for support earlier?
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Offline Blocka521

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Re: Thank you xim community
« Reply #2 on: 02:13 PM - 09/14/19 »
I didn’t even know this was a thing till now.
« Last Edit: 09:59 PM - 09/17/19 by Blocka521 »
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Offline OBsIV

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Re: Never buy the xim apex
« Reply #3 on: 02:16 PM - 09/14/19 »
That's ok. I understand that your are frustrated. Yes, we try to let people know through multiple locations (store, quick start guide, etc) that we offer support through our forum here which has people monitoring it in order to offer help.

What state is everything in right now? What console are you on and you said everything worked for 2 weeks and now it isn't? Any additional information would help.
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Offline Blocka521

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Re: Thank you xim community
« Reply #4 on: 02:21 PM - 09/14/19 »
Well my xim hasn’t been working after the first two weeks I’ve had it, so I found out that you could use a ac adapter to see if that would fix the problem. So I tried it and the xim after that just completely gave up on me. Along with that, my mouse and keyboard arnt working anymore either. I have no clue why.
« Last Edit: 09:59 PM - 09/17/19 by Blocka521 »
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Offline Blocka521

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Re: Thank you xim community
« Reply #5 on: 02:22 PM - 09/14/19 »
I use Xbox too by the way.
« Last Edit: 10:00 PM - 09/17/19 by Blocka521 »
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Offline OBsIV

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Re: Never buy the xim apex
« Reply #6 on: 02:23 PM - 09/14/19 »
Do you mean it's never worked, or, it worked for 2 weeks and stopped working?
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Offline Blocka521

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Re: Thank you xim community
« Reply #7 on: 02:25 PM - 09/14/19 »
It worked for 2 weeks and stopped working, it wouldn’t power on my controller, mouse, and keyboard.
« Last Edit: 10:00 PM - 09/17/19 by Blocka521 »
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Offline OBsIV

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Re: Never buy the xim apex
« Reply #8 on: 02:28 PM - 09/14/19 »
Ok. Can you test your hub independently by plugging your mouse and keyboard into it and plug the hub into a computer and verifying the hub is fully functional? Be sure to test out all the ports and let us know.
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Offline Blocka521

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Re: Thank you xim community
« Reply #9 on: 02:36 PM - 09/14/19 »
It looks like it’s not functioning correctly. I plugged everything in and nothing happen, but the xim light on the hub turned on. Its just not powering to my mouse, keyboard and controller.
« Last Edit: 10:01 PM - 09/17/19 by Blocka521 »
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Offline OBsIV

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Re: Never buy the xim apex
« Reply #10 on: 02:40 PM - 09/14/19 »
Can you please plug each of your mouse, keyboard, and controller independently into your XIM APEX (no hub) and verify they can be detected and seen in Manager?
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Offline Blocka521

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Re: Thank you xim community
« Reply #11 on: 02:43 PM - 09/14/19 »
I got nothing, right now for some reason my manager won’t even connect to my xim. I have no clue why. It was just working a little bit ago
« Last Edit: 10:01 PM - 09/17/19 by Blocka521 »
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Offline Blocka521

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Re: Thank you xim community
« Reply #12 on: 02:44 PM - 09/14/19 »
Like my phone connecting to the xim, nothing else
« Last Edit: 10:02 PM - 09/17/19 by Blocka521 »
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Offline OBsIV

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Re: Never buy the xim apex
« Reply #13 on: 02:50 PM - 09/14/19 »
Quote from: Blocka521 on 02:44 PM - 09/14/19
Like my phone connecting to the xim, nothing else

So your phone is or is not connecting? If not, please reboot your phone and power cycle your XIM.
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Offline Blocka521

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Re: Thank you xim community
« Reply #14 on: 02:58 PM - 09/14/19 »
Okay the phone connected, and I got no mouse, keyboard, or controller showing up as detected in the xim itself.
« Last Edit: 10:02 PM - 09/17/19 by Blocka521 »
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