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[RESOLVED] Xim usb not supplying power to ANY usb hub  (Read 94 times)

Offline Her Meta

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I have tried controller straight plugged into XIM, I have tried multiple usb hubs, the only thing that recieves power or lights up is the XIM usb itself. Is there a refund or a replacement XIM usb option?
« Last Edit: 10:17 AM - 08/15/19 by OBsIV »

Online OBsIV

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Re: Xim usb not supplying power to ANY usb hub
« Reply #1 on: 09:47 PM - 08/13/19 »
Welcome to the community. Can you tell us where you bought your XIM APEX? Was it Amazon?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline Her Meta

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Re: [ACTIVE] Xim usb not supplying power to ANY usb hub
« Reply #2 on: 10:36 PM - 08/14/19 »
Yes, it was amazon

Online OBsIV

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Re: [ACTIVE] Xim usb not supplying power to ANY usb hub
« Reply #3 on: 12:00 AM - 08/15/19 »
Could you tell us who the seller was?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline Her Meta

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Re: [ACTIVE] Xim usb not supplying power to ANY usb hub
« Reply #4 on: 12:06 AM - 08/15/19 »
"Savers Sales" on Amazon

Online OBsIV

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Re: [ACTIVE] Xim usb not supplying power to ANY usb hub
« Reply #5 on: 10:17 AM - 08/15/19 »
Interesting, we just received another repair from a customer who bought from "Saver Sales" on Amazon. Their XIM APEX was not functioning. Turn out that there was corrosion and rust on the board as if someone had split someone acidic on the device, cleaned up the enclosure, and then sent it back to Amazon -- who happily restocked it and resold it to this customer.

I'd send it all back to Amazon and ask for a refund. Then, if you buy from Amazon again, only buy from one of our official distributors as listed on our "shop" link off our main page.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline Her Meta

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Re: [RESOLVED] Xim usb not supplying power to ANY usb hub
« Reply #6 on: 07:10 PM - 08/15/19 »
Alright thank you