[ACTIVE] XIm Apex, no power to hub, bought powered hub an same result

[Saavage1]

ftp://Ok sooo ive read alot of post but im still stuck at go...

X box one X,Battlefield V

Just got the XIM in the mail.,.  Watched a few video's, cleared cahes  from
Xb1.

 Ok when the xim is plugged in it goes through the colors, plug in hub it gets no power.  Plug in hub to laptop it powers up fine.  Plug controller direct into xim apex an same deal dosent read it. Plug the xim and hub up to laptop, nothing.
 Went an bought a 3.0 powered hub same results...

 The xim can connect with the app but i dunno... What am i doing wrong???

Also ive hard reset it, unplugged everything incl. Power... Still nothing

[OBsIV]

Welcome to the community. Do you see your mouse power up when directly connected to your XIM APEX? If not, where did you buy it from? The reason I ask is because it wouldn't be possible to make it out of the factory if the downstream USB port wasn't supplying power.

[Saavage1]

Sorry been busy at work... No direct mouse to apex... Nothing...on both blocks, powered and the one it came with... I dont get it.. Its like its not reading through!

I can tame both hubs plug everything up to them an straight into laptop and it powers up.

 Did i maybe miss something in the beginning lol? This @#$% is trippin me out!

[Saavage1]

When plugged in, it does the rainbow an then straight to the color i picked in app. Yellow lol

 Also, i can plug it all up to the apex an put it in comp usb an still nothing...

[OBsIV]

Where did you buy this from?

[Saavage1]

Amazon.

[Saavage1]

Its freakin weird... It connects to app, it load game profiles lol... But has zero pass through on the back usb? Does it need drivers of some sort maybe?

[mist4fun]

If APEX isn't powering devices there may be a contact issue between APEX and console. Try using APEX in another console port and verify that it's fully inserted into the port.

[Saavage1]

Apex gets power but dosent give it lol... Ive tried every usb on the xbox and my laptops... Both hubs work when plugged in by themselves, but once plugged into alex, nothing

[Saavage1]

Shot in the dark, can the controller or anything else what so every be preventing this from happening? Cause its just really odd.  Ive watched videos where right out the box guys plugs hub to apex then to the xbox an the hubs light comes on....  I dont have that lol

[mist4fun]

No, this is caused by your APEX not your controller. It should be able to power devices. Unfortunately sometimes APEX units like yours can be returned broken and resold on Amazon by third parties. This can be repaired though, to request a repair please open a ticket using the link below.

https://store.xim.tech/crm.asp?action=add

[Saavage1]

Wow.... Talk about a run around lmao. I should of bought it on this site an saved some money. Paid like $120 for this thing! Was trying to get it here an wkrkinh for this weekend but thats out the wi dow at this point lmao!!!

 Troubleshoot and post an wait, post an wait... Ok just swap it out here... O ly to get this nonsense.

"Hi, I am sorry you are having an issue. Please direct your issue to the
support section of the website: http://xim.tech/support
A technician can assist you with troubleshooting. Thank you"

 I was like a hair away from going with the titan.... I see i screwed up!
 Oh and ive read simalar post on here where they were saying they woukd swap it out..... This is turning into a exlensive @#$% show man..... What the hell.....

[mist4fun]

I'm sorry to hear that. Customers that are experiencing issues with their device are referred to our support forum here. Most issues are setup related and can be fixed remotely, if they can't  be solved remotely you are then referred an RMA. This saves the customer time in the event that they return a working product only to find out 3-5 business days later that their unit is working great and the issue is setup related on the user side.

Yes, we do recommend purchasing direct from our shop if you can. It can be cheaper, the warranty is easier to use, and each unit sold from our shop is tested before being sent to a customer. I don't know the details about how third parties are able to resell returns but we once had an Amazon customer contact us complaining about receiving a damaged XIM4 unit that had it's internals removed, swapped and superglued back together. If something like that can get past their QA and be resold then I can see an issue like not powering devices easily slip past as well unfortunately.

[Saavage1]

Sooo basically just throw this in the trash? After i read a post, guy bought it from amazon an yall still replaced it? Wow

[antithesis]

XIM Tech does not replace XIMs sold by Amazon third-parties, a repair may be offered at the customer's expense.

If a dodgy Amazon or eBay seller (i.e most of them) intentionally resells a broken XIM, your best course of action is to get a refund from Amazon or eBay.

The safest and smartest way to buy a XIM is direct from this site, or from an official distributor listed on this site. Everyone else is a cowboy - you're basically forfeiting your warranty and rolling the dice on a broken XIM by buying on Amazon or eBay from a random third-party seller.

It's unfortunate that XIM Tech cops a reputation hit in situations like this when they had nothing to do with the transaction, nor the faulty XIM unit.

Long story short - buyer beware on Amazon and eBay.