Ok, hold up. Here is something weird. So before I started this process, I did stick the XIM Apex into the USB before launching the tool. (That's when I got all the hang up).
When I was about to give up and wait for your assessment and response. I took the XIM Apex out of my laptop and I was like let me see if I can launch the tool now. Well, all and behold, the tool launched.
I immediately plugged the XIM Apex back in (with blue light) and backed up and updated the firmware.
I don't know what is going on but now the tool seems to be working fine.
Honestly, I think I had run into the same issue with some of the other firmware. I think whenever I plug in the XIM Apex first and then launch the tool, I would get a hang up. It seems like this is for first time launching a new version of the tool.
Let me know if you find out what is going on with this mystery.