What I should have done is request the photos, forward them to XIM Tech, forward back the warranty claim rejection and provide the non-warranty repair information as the sole remedy offered by the manufacturer. You're right, I shouldn't have responded to your emails.
Pretty much exactly all you needed to do considering you're just the middle man. You need not reply to my email when I have said we are finished conversing, yet you continue to do so. Even now.
Instead, I tried to provide as much detail and information as possible to help you get what you want.
You were never trying to help me get "What I want" you from the start said that I would be rejected for warranty based off of your opinion.
I tried to explain the process and XIM's subsequent decision to reject your warranty claim, which you've misconstrued as my opinion
It was your opinion before you even sent out the form to XIM, in actual fact you used the words "Excessive Force" as your own, before the form was even sent out and you spoke to XIM, now you say that it was THEIR words and only your opinion, when in fact it was both your opinion and your words. Hmmmm?
I provided other avenues you could take to get a second opinion rather than hanging you out to dry. All I've done in this thread is fill in the gaps so the XIM folk are fully informed of their own staff's decision.
You already knew I was going to be in contact with XIM regardless of being in contact with you, you didn't give me any other "avenues" that I wasn't already aware of, and you're not "Filling" In any gaps, You apparently did all of that when you "Communicated" with them and they rejected the warranty, so you being here is just your attempt at trying to make the consumer look like the one at fault, with all of you're EXPERT analysis's from a couple of pictures.
For the final time, if XIM Technologies wants me to provide a repair or replacement due to a manufacturer defect, that's exactly what I'll do and I'll do it gladly.
Yes you will, also don't forget the ACCC and BBB if I must, Which I will be in contact with over the next week. Again just my Road-Map, not a threat you can calm down.
But you need to accept that the people who manufacture the product and provide the warranty are the most qualified to make that determination.
Maybe so, however each case is unique and all thins need to be considered. And in this case not everything has been and apparently decisions can be made off of a few pictures and not actually visually inspecting the device.
Demanding a replacement or refund at the first whiff of the word "warranty", reporting my business to the ACCC and consumer affairs if you don't get a replacement and threatening a brute-force refund is not going to ingratiate you with anyone. You're not alone in "never having met someone in retail who has acted as you have from the get go". The internet is indeed a wonderful place 
Never demanded anything, however expect something still in warranty to be upheld when there is clearly something that wouldn't normally happen, happening... I mean you admit that this isn't happening very often and you've had yours for 2.5 years, however with just regular wear and tear (According to you EXCEEDING FORCE) has some how damaged this 5month old device enough to Break it, but not fully break it, just perfectly enough that it isn't actually damaged in side, and still technically works, but just happened to be damaged just right in the right spots for the right amount of time for these 2 areas of the device to perfectly come off without any other issue, very coincidental.
A business has legal protection too under consumer law. A customer has no right to a return for repair, replacement or refund due to misuse and/or wear and tear. Based on the photos you provided, your XIM Apex appears to qualify on both conditions, hence the non-warranty repair offer by XIM Tech. That decision had nothing to do with me and my opinion never entered the equation.
Yeah yeah, We will see about that. There has been no misuse and it indeed has only been regular every day wear and tear which has obviously taken it's toll on the cheap materials used on the device that was already weaker than it should be. I believe your "opinion" has directly poisoned their "decision" as they are using almost the exact wording you have used before you even sent in the Warranty Form and started communications with them. Funny how that works?
I don't know why I feel the need to explain all of this again, it'll just loop back to the same point in the next post, so I'm done here. I'll leave it to you to discuss with OBsIV, hopefully you'll accept his decision. Whatever he decides, I'll accept.
I don't know why you feel the need to constantly harass me and follow me around basically talking on XIM Tech. behalf. You literally are telling me what they are going to say, without me have even spoken to them, You've now corrupted this entire situation with your blatant attempt at poisoning the claim, which i will have to say is probably going to work, considering your relationships with the company and how you apparently already know what they are going to say, since you said it to me before the Warranty was even submitted, then came back at me and said they said pretty much the exact thing, word for word.
You had no right to come here and stalk my post and force yourself into MY claim/appeal of the situation, You and I were done with conversing from the e-mails which you wouldn't stop e-mailing me after I told you we were done, Now you are here doing the same thing.
I believe I never asked you to get me any INFO, you just did it. All i was interested in was the warranty and having it replaced or fixed in a timely manner. You also say that I need to send in pics for XIM Tech. to review, and then you proceed to review said photo's and give me your opinion about how i will be rejected.
You, Nor I OR Xim Tech unless we have the exact person who happened to build my exact product know if this was even soldered on properly during the manufacturing process and to continue to put the entire blame on the customer without even considering that there could have been a fault with this particular item is madness.
Picture or NO picture you can't sit there and say 110% that it was never faulty from the beginning. It's quite naive to think that way from both XIM warranty and yourself. There is always the exception, and from what I've been seeing when looking for them is there is quite a few that's actually happening. But you claim it isn't very often, which just cements my clause at the fact that it's a unique situation and everything should be considered.
Again like I said, this is actually still working, Once i put the USB Head back on like a pen lid there has been no actual issues other than it being a little wobbly, however it also cements the fact that if there was so much "Excessive Force" used, surely it would of broken more than just those tiny little soldering that has come loose.. Basically from how i see it. This product was possibly never soldered properly on either one or both sides, eventually the side that didn't get compromised first will fail under regular wear and tear... This is what happens to ANY product that is faulty, It's not actually Faulty until it stops working as intended, Surely you can see that.
So from this point forward you no longer need to talk to me, I do not want to converse with you, I have not wanted to since a few E-Mails ago. So i tell you now to refrain from talking to me, at me, or about the situation as our business is over and if you must "Fill In" your little blanks you can do so at the request from someone who requests it. If i want to talk to you, I will directly Talk to you via e-mail. So any further comments at this point is full blown harassment.
To XIM Tech. You pretty much have everything you need in this debacle. I will reply to anything deemed necessary. I have some pictures of other people experiencing same issues as me, reviews about it and pictures of their item.
In the end I feel like it broke unnecessarily early and not as a result of Excessive Force as again I barely touch this product.
If this entire topic has not been read, I suggest reading the entire thing to get a grasp of the overall situation/treatment of said acquaintances, Reading this entire thread will pretty much clear EVERYTHING up with little to nothing missing and in need of "Filling In".
There needs to be more as a Customer, and for Future customers that there is alot MORE thought, empathy and actual evidence before having the customer labeled as a liar and made to look like there is no possibility that it could be a fault on the companies end. After all us Customers are the ones that have paid you guys money for a product that we EXPECT to last at-least the warranty period with regular wear and tear, and for this price it should be lasting alot longer, which is only more proof of there being a fault with this particular device.
Best Regards
