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[RESOLVED] Broken xim apex  (Read 273 times)

Offline Shmink

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[RESOLVED] Broken xim apex
« on: 03:38 PM - 07/15/19 »
Hey I was told to go to the contact us at the main page, and here I am the person who spoke to me told me that someone that worked at contact us would tell me how to get the xim sent for a repair from here.
« Last Edit: 12:09 PM - 07/16/19 by mist4fun »

Offline mist4fun

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Re: Broken xim apex
« Reply #1 on: 04:31 PM - 07/15/19 »
You're in the right place, we offer product help here in the support forum. Can you share how your APEX is broken?
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Offline Shmink

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Re: [ACTIVE] Broken xim apex
« Reply #2 on: 11:14 AM - 07/16/19 »
The usb just broke off when being removed from ocnsole, no dropping or harm was done. I am just waiting for how I can get a new one, and it hasn't been 1 year since purchase,  so I think I can use my warranty.

Offline Shmink

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Re: [ACTIVE] Broken xim apex
« Reply #3 on: 11:49 AM - 07/16/19 »
When I send the xim to the address is there a payment method I should use?

Offline mist4fun

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Re: [ACTIVE] Broken xim apex
« Reply #4 on: 12:08 PM - 07/16/19 »
Thank you for clarifying and I'm sorry to hear about that. In this case I recommend RMA. Please use the appropriate below.

If purchased from xim.tech/shop in the last year please open an RMA using your store account:
http://store.xim.tech/myaccount.asp

If purchased from another location or the purchase date exceeds one year please open a ticket in our store:
https://store.xim.tech/crm.asp?action=add
Have a problem with your XIM? Find a solution
NEXUS Support FAQ | APEX Support FAQ | XIM4 Support FAQ | Instructional Videos