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[ACTIVE] Mouse will not work  (Read 52 times)

Offline NOSEtradomus

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[ACTIVE] Mouse will not work
« on: 11:07 AM - 06/11/19 »
Hello, I am trying to set up my Xim Apex but cannot get the mouse to work.  I follow every single instruction exactly but the mouse will not work.  Keyboard works fine, no issues but mouse will not work with XIM.  It works perfectly fine when used directly or with a PC.   Using an HP Omen gaming KB&M. 
« Last Edit: 04:39 PM - 06/11/19 by mist4fun »

Offline realsuperpee

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Re: Mouse will not work
« Reply #1 on: 11:34 AM - 06/11/19 »
i read in antoher post that the hp omen mouse is not working with the xim

https://community.xim.tech/index.php?topic=78690.0;topicseen

is your mouse also the hp omen reactor mouse?
PS4 Pro | XIM Apex | 4000 DPI | 500hz | LG 27UK650 | GPW | Coolermaster MP510 | Ducky One 2 TKL MX Silver

Offline NOSEtradomus

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Re: Mouse will not work
« Reply #2 on: 11:59 AM - 06/11/19 »
Hello, It is the HP Omen mouse 600.  I dont believe it is a reactor series. 

Offline mist4fun

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Re: Mouse will not work
« Reply #3 on: 04:38 PM - 06/11/19 »
Welcome to the community. There is a chance the mouse isn't compatible. Could you check if the latest beta helps? It's necessary to update both firmware and Manager to their beta version. Also, sometimes it helps to swap the mouse and keyboard cable positions at XIM.

If you would like to test our latest beta visit the link below. Please read the instructions on the download page. Feedback in the beta section of our forum is appreciated.

https://xim.tech/beta
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
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