XIM Community

[ACTIVE] Xim Apex not working  (Read 154 times)

Offline xAce Alibi

  • Member
  • *
  • Posts: 8
    • View Profile
  • Gamertag: xAce Alibi
[ACTIVE] Xim Apex not working
« on: 01:38 AM - 05/17/19 »
I recently had a power fault issue so I went and brought a power adapter for it upon plugging it in it immediately said it had a power fault and not the xim refuses to connect anything to it However the xim Hub still works I plugged my mouse keyboard and controller into it and they all lit up
« Last Edit: 09:06 AM - 05/17/19 by mist4fun »

Offline xAce Alibi

  • Member
  • *
  • Posts: 8
    • View Profile
  • Gamertag: xAce Alibi
Re: Xim Apex not working
« Reply #1 on: 02:15 AM - 05/17/19 »
It seems to be the female side of the Xim Apex anything I plug into it refuses to connect to the Xbox OR show up on the xim manager app

Offline mist4fun

  • Global Moderator
  • MVP
  • *
  • Posts: 50925
    • View Profile
Re: Xim Apex not working
« Reply #2 on: 09:04 AM - 05/17/19 »
Welcome to the community.  Could you please try using APEX in other ports on the console and continue testing with your devices connected directly to APEX? If your they still do not appear in Manager when testing this way please try using this order to see if this allows them to be seen by APEX.

console > hub > APEX > peripheral

We are hoping to see a peripheral power on and be recognized by APEX.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline xAce Alibi

  • Member
  • *
  • Posts: 8
    • View Profile
  • Gamertag: xAce Alibi
Re: [ACTIVE] Xim Apex not working
« Reply #3 on: 08:53 PM - 05/17/19 »
I have tried other ports they do not work and I tried what you said plugged the Apex into the hub and then the cosole and it still doesn't power my controller or show up on the app

Offline OBsIV

  • Administrator
  • MVP
  • *
  • Posts: 34792
  • It's obsessive.
    • View Profile
    • OBsIV's Blog
Re: [ACTIVE] Xim Apex not working
« Reply #4 on: 10:05 AM - 05/18/19 »
Does your hub work when you plug it into your PC with your mouse and keyboard in it?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline xAce Alibi

  • Member
  • *
  • Posts: 8
    • View Profile
  • Gamertag: xAce Alibi
Re: [ACTIVE] Xim Apex not working
« Reply #5 on: 10:45 AM - 05/18/19 »
Yes my hub works perfectly with the Xbox and with a PC and anything attached to it works

Offline OBsIV

  • Administrator
  • MVP
  • *
  • Posts: 34792
  • It's obsessive.
    • View Profile
    • OBsIV's Blog
Re: [ACTIVE] Xim Apex not working
« Reply #6 on: 12:50 PM - 05/18/19 »
Can you try plugging one of your peripherals directly into your XIM APEX (no hub) and see if it shows up correctly in Manager?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline xAce Alibi

  • Member
  • *
  • Posts: 8
    • View Profile
  • Gamertag: xAce Alibi
Re: [ACTIVE] Xim Apex not working
« Reply #7 on: 07:59 PM - 05/18/19 »
Doesn't show up on manager or get powered on

Offline OBsIV

  • Administrator
  • MVP
  • *
  • Posts: 34792
  • It's obsessive.
    • View Profile
    • OBsIV's Blog
Re: [ACTIVE] Xim Apex not working
« Reply #8 on: 08:21 AM - 05/19/19 »
I wonder if something happened to that USB port on your XIM APEX. Problems with that port is pretty rare. How long has this been happening?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline xAce Alibi

  • Member
  • *
  • Posts: 8
    • View Profile
  • Gamertag: xAce Alibi
Re: [ACTIVE] Xim Apex not working
« Reply #9 on: 09:18 AM - 05/19/19 »
Was working perfectly fine the night before and in the morning I went out got a power adapter plugged it in and then from there it won't work

Offline OBsIV

  • Administrator
  • MVP
  • *
  • Posts: 34792
  • It's obsessive.
    • View Profile
    • OBsIV's Blog
Re: [ACTIVE] Xim Apex not working
« Reply #10 on: 11:05 AM - 05/19/19 »
Oh, are you sure the polarity of the plug was correct?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline xAce Alibi

  • Member
  • *
  • Posts: 8
    • View Profile
  • Gamertag: xAce Alibi
Re: [ACTIVE] Xim Apex not working
« Reply #11 on: 06:54 PM - 05/19/19 »
100% sure it was correct went to an electrician and he said this was perfect

Offline mist4fun

  • Global Moderator
  • MVP
  • *
  • Posts: 50925
    • View Profile
Re: [ACTIVE] Xim Apex not working
« Reply #12 on: 06:26 AM - 05/20/19 »
What are the specs on the power adapter? Other users have damaged devices in their setup by using an adapter with the wrong specs.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline xAce Alibi

  • Member
  • *
  • Posts: 8
    • View Profile
  • Gamertag: xAce Alibi
Re: [ACTIVE] Xim Apex not working
« Reply #13 on: 06:41 AM - 05/20/19 »
5v 2a 3.5mm x1.35mm center positive as someone specified in another forum post

Offline mist4fun

  • Global Moderator
  • MVP
  • *
  • Posts: 50925
    • View Profile
Re: [ACTIVE] Xim Apex not working
« Reply #14 on: 03:00 PM - 05/20/19 »
That should be within spec, the amp spec is for 3A but less should be ok. These users had connected adjustable voltage power supplies and had them set to 7v and 12v.

With devices not powering or showing in Manager this could be an issue with the port or a contact issue between the console and APEX. You could try connecting in this order, if it works then using a short extension would help in the short term.

console > hub > APEX > peripheral

In any case your XIM can be inspected and repaired if you would like as well. To request a repair please use the appropriate link below.

If purchased from xim.tech/shop in the last year please open an RMA using your store account:
http://store.xim.tech/myaccount.asp

If purchased from another location or the purchase date exceeds one year please open a ticket in our store:
https://store.xim.tech/crm.asp?action=add
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos