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[ACTIVE] Xim apex doesn't work correctly  (Read 364 times)

Offline snickers470

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[ACTIVE] Xim apex doesn't work correctly
« on: 01:17 AM - 04/23/19 »
Hi, i just buy a Xim Apex this weekend, i got the latest update, i set communication method  to USB instead of bluetooth, i connect my device in the right order, on the application i see all my devices. It works for few minutes and then nothing.
i buy a new hub 2.0 with power adapter, i buy a new usb cable data and charging for controller but still the same.
I also tried with my other controller. i've turn off led on mouse and keyboard desactivate vibration on controller.
Between each test i shutdown the ps4 and disconnect power adapter wait 2 minutes and plug adapter again
Can i have some help please
Thanks
« Last Edit: 12:20 PM - 04/29/19 by mist4fun »

Offline OBsIV

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Re: Xim apex doesn't work correctly
« Reply #1 on: 09:42 AM - 04/23/19 »
Welcome to the community. When it stops working, do you see any different light sequences show up on your XIM APEX (does it blink yellow, or yellow-red)? Also, do you still see all the icons at the top Manager's screen?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline snickers470

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Re: [ACTIVE] Xim apex doesn't work correctly
« Reply #2 on: 05:31 AM - 04/24/19 »
I tried yesterday to see if it blink and i didnt have any issue with it. My keyboard and mouse work during my 2 hours session. I didnt change anything. I hope this is permanent.
Thanks for the reply.

Offline OBsIV

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Re: [ACTIVE] Xim apex doesn't work correctly
« Reply #3 on: 09:38 AM - 04/24/19 »
Ok let me know if it happens again.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline snickers470

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Re: [RESOLVED] Xim apex doesn't work correctly
« Reply #4 on: 12:28 PM - 04/25/19 »
Well, today it happened again. No blink, light is ok on xim. Cant use  mouse keyborad and controller.
I have to reset ps4 to make it work like 15minutes and again it wont work

Offline mist4fun

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Re: [RESOLVED] Xim apex doesn't work correctly
« Reply #5 on: 10:50 AM - 04/29/19 »
Could you please share your setup so we can learn more about the issue? Please include both the brand and model.

mouse:
keyboard:
extras: extended usb cables, third party usb hub, usb switch, titan or cronus device?
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline snickers470

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Re: [RESOLVED] Xim apex doesn't work correctly
« Reply #6 on: 11:36 AM - 04/29/19 »
Mouse : razer abyssus, keyboard : logitech g105  refresh
Ps4 slim controller
Cables: i tried a lot of them my sony xperia xa usb cable, my external hdd western digital usb cable, i buy a belkin usb cable and a belkin hub 2.0 with power adapter. I also buy a power adapter for the xim apex.
https://www.amazon.fr/dp/B076Y23T5Z/ref=as_li_ss_tl?ie=UTF8&linkCode=sl1&tag=nopad-21&linkId=f6278c0de43cbfdfae8baa8b410e3904

Offline mist4fun

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Re: [RESOLVED] Xim apex doesn't work correctly
« Reply #7 on: 12:20 PM - 04/29/19 »
Thanks. This is usually caused by (in order of likeliness) cable, power draw, peripheral, controller. Because you've tried cables, a hub, power adapters, and another controller we can look at peripherals next. We can do this a couple of ways, by looking at logs and checking for errors with only the controller attached, then adding a peripheral one at a time while checking for new errors in the log or if you have other peripherals these could be tested instead. If you have a spare mouse, even an office mouse, it would be helpful to know if the issue occurs with another mouse as a shorted mouse cable could cause this issue.

Otherwise could you please share a tracelog? For the log to be useful we will need a few minutes logged with each device before adding another. Here's a step list.

1. Connect APEX to the console with only the controller attached to port 3. Leaving port 1 and 2 empty before and after startup.
2. Open the tracelog screen
3. Wait a few minutes
4. Connect the mouse to port 1
5. Wait a few minutes
6. Connect keyboard to port 2
7. Wait a few minutes
8. Copy the log and share it to pastebin

If errors build up normally the log could tell us if this is related to a peripheral. If the error is sudden without a build up of errors it might be a shorted cable. Here's how to view the log screen. Please paste the log to http://pastebin.com and share the link here.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline snickers470

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Re: [ACTIVE] Xim apex doesn't work correctly
« Reply #8 on: 05:20 AM - 05/04/19 »
Hello, iíve already tried with my another razer abyssus.
Here is the link https://pastebin.com/raw/NksHWvwU
Do i have to wait until it doesnt work?
Thanks for the reply

Offline byronisone

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ACTIVE Xim apex doesnt work correctly
« Reply #9 on: 06:07 AM - 05/04/19 »
Lol, it works fine. The problem was I had my game settings to show the color red on the Apex. I changed it to green and everything's okay. But now I'm trying to connect my Bluetooth turtle beaches and I'm getting no sound. Is that related?

Offline snickers470

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Re: [ACTIVE] Xim apex doesn't work correctly
« Reply #10 on: 06:05 AM - 05/05/19 »
Well this is the log when it stop working
https://pastebin.com/raw/xeRHmf5T

Offline snickers470

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Re: [ACTIVE] Xim apex doesn't work correctly
« Reply #11 on: 06:13 AM - 05/05/19 »
When i disconnect and reconnect  only with controller same thing stop working after 2mins
https://pastebin.com/raw/gWi0MDnC

Offline snickers470

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Re: [ACTIVE] Xim apex doesn't work correctly
« Reply #12 on: 12:26 PM - 05/10/19 »
Any idea? maybe my xim apex is malfuntionning :\

Offline mist4fun

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Re: [ACTIVE] Xim apex doesn't work correctly
« Reply #13 on: 01:19 PM - 05/10/19 »
Thanks for the second log. Have you tested in other ports yet on the console as well as removed other USB devices from the console while testing? If these two suggestions heaven't helped then with this occurring while the controller is attached directly to APEX I can only suggest testing other cables and controllers, which you have done. Where did you purchase APEX?
« Last Edit: 01:23 PM - 05/10/19 by mist4fun »
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline snickers470

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Re: [ACTIVE] Xim apex doesn't work correctly
« Reply #14 on: 05:23 AM - 05/11/19 »
Yes iíve already change port on xim and on console too. There is only xim apex connected to console.
Indeed iíve change cable(buy new ones) and controller.i tested with other mouse and keyboard too. I bought  it from amazon.