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Logitech G613 wireless keyboard lags game  (Read 470 times)

Offline dannyRetro

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Logitech G613 wireless keyboard lags game
« on: 07:43 AM - 04/16/19 »
I have been using Xim4 for a few years with a wired setup and decided to switch to wireless mouse and keyboard. I have a G305 mouse plugged into a powered usb hub and a G613 plugged into its own powered hub and into the XIM. Most of the time I have no issues, but every hour or so, any keyboard presses will freeze the video of my game (Apex Legends). It usually just freezes players in place but sometimes also keeps me lagged out. I know itís the keyboard because the lag lasts as long as Iím trying to move around with WASD and stops lagging the moment I release any keyboard input. Any idea whatís going on or fixes I can try? I have the latest firmware on XIM. Thanks all.

Offline mist4fun

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Re: Logitech G613 wireless keyboard lags game
« Reply #1 on: 10:04 AM - 04/16/19 »
Welcome to the community. If you would like I can look at a tracelog to ensure there are no timing issues from your XIM that would cause this. Although it does sound like an issue with the keyboard's wireless tech. If you have a wired keyboard it would be helpful to test it next.

The link below contains instructions on how to capture the log. Be sure to have the log window open while gaming. After the issue occurs please share the last 25-50 lines of the log in your message here. Note the instructions are the same for both XIM4 and XIM Apex.

http://cloud.xim.tech/Debug/XIM4TraceLog.pdf
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline dannyRetro

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Re: Logitech G613 wireless keyboard lags game
« Reply #2 on: 10:33 PM - 04/17/19 »
[29895] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  58,  64,8000] U[49] [38] *^
           HT[26] HR[08] DV[00] TR[01] BT[00] TW[00] UI[00] EN[00]
    T2[458] | [406][385][458][405][372][389][408][387] | [  2] [HK-HM-C-B]
      P4[241] NL[277] GK[214] GM[323] NL[229] GK[228] GM[317] BR[250]
      BT[273] BE[296]
[29896] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  61,  68,8000] U[50] [36] *^
[29897] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  59,  68,8000] U[50] [41] *^
[29898] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[ 553, 872,8000] U[49] [37] *^
[29899] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[ 388, 843,8000] U[50] [41] *^
[29900] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[ 168, 806,8000] U[50] [37] *^
           HT[26] HR[08] DV[00] TR[02] BT[00] TW[00] UI[00] EN[00]
    T7[561] | [386][380][416][388][393][360][415][561] | [ 18] [HK-HM-C-B]
      P4[406] NL[379] GK[202] GM[314] NL[380] GK[234] GM[311] BR[244]
      BT[276] BE[288]
[29901] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  81, 881,8000] U[50] [37] *^
[29902] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  80, 787,8000] U[50] [40] *^
[29903] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  60,  63,8000] U[50] [34] *^
[29904] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  59,  61,8000] U[50] [40] *^
[29905] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  59,  63,8000] U[50] [35] *^
           HT[26] HR[08] DV[00] TR[01] BT[00] TW[00] UI[00] EN[00]
    T1[561] | [394][561][458][361][394][383][419][386] | [  2] [HK-HM-C-B]
      P4[406] NL[380] GK[212] GM[315] NL[381] GK[215] GM[314] BR[246]
      BT[266] BE[288]
[29906] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  60,  65,8000] U[50] [37] *^
[29907] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  58,  62,8000] U[50] [39] *^
[29908] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  60,  61,8000] U[50] [35] *^
[29909] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  59,  64,8000] U[50] [41] *^
[29910] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  59,  62,8000] U[49] [34] *^
           HT[26] HR[08] DV[00] TR[01] BT[00] TW[00] UI[00] EN[00]
    T6[592] | [394][559][457][389][393][360][592][364] | [  2] [HK-HM-C-B]
      P4[428] NL[402] GK[211] GM[316] NL[402] GK[403] GM[315] BR[247]
      BT[266] BE[289]
[29911] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  60,  65,8000] U[50] [38] *^
[29912] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  59,  62,8000] U[50] [38] *^
[29913] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  60,  65,8000] U[50] [36] *^
[29914] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  59,  65,8000] U[49] [41] *^
[29915] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  60,  62,8000] U[50] [34] *^
           HT[26] HR[08] DV[00] TR[01] BT[00] TW[00] UI[00] EN[00]
    T6[594] | [410][346][457][389][390][387][594][365] | [  1] [HK-HM-C-B]
      P4[428] NL[405] GK[210] GM[313] NL[403] GK[404] GM[312] BR[249]
      BT[263] BE[284]
[29916] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  60,  65,8000] U[50] [39] *^
[29917] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  59,  62,8000] U[50] [36] *^
[29918] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  60,  64,8000] U[50] [37] *^
[29919] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  58,  65,8000] U[50] [40] *^
[29920] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[ 201, 863,8000] U[49] [35] *^
           HT[26] HR[08] DV[00] TR[01] BT[00] TW[00] UI[00] EN[00]
    T0[572] | [572][361][396][390][379][364][408][363] | [  4] [HK-HM-C-B]
      P4[418] NL[392] GK[200] GM[309] NL[393] GK[226] GM[308] BR[280]
      BT[258] BE[289]
[29921] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[ 447, 866,8000] U[50] [43] *^
[29922] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[ 625, 867,8000] U[50] [39] *^
[29923] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[ 265, 809,8000] U[50] [39] *^
[29924] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[ 228, 848,8000] U[50] [39] *^
[29925] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[ 316, 787,8000] U[50] [37] *^
           HT[26] HR[08] DV[00] TR[03] BT[00] TW[00] UI[00] EN[00]
    T2[409] | [375][387][409][396][374][388][407][389] | [  4] [HK-HM-C-B]
      P4[238] NL[221] GK[212] GM[317] NL[240] GK[232] GM[309] BR[280]
      BT[281] BE[289]
[29926] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[ 316, 788,8000] U[50] [42] *^
[29927] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  69, 720,8000] U[50] [34] *^
[29928] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[ 124, 818,8000] U[50] [39] *^
[29929] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  59,  61,8000] U[50] [37] *^
[29930] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  60,  64,8000] U[50] [36] *^
           HT[26] HR[08] DV[00] TR[01] BT[00] TW[00] UI[00] EN[00]
    T2[458] | [399][398][458][389][398][387][409][425] | [  4] [HK-HM-C-B]
      P4[234] NL[259] GK[195] GM[324] NL[234] GK[238] GM[316] BR[245]
      BT[270] BE[299]
[29931] Q[0] E[52] M[0] | S[0] C[0] T[0] I[0] R[  58,  64,8000] U[50] [40] *^

Offline mist4fun

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Re: Logitech G613 wireless keyboard lags game
« Reply #3 on: 09:51 AM - 04/18/19 »
Thanks, I am seeing device errors but not timing errors. The device errors are not from XIM4 but from an attache device. Does the issue occur with another keyboard that is strictly wired?
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Offline dannyRetro

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Re: Logitech G613 wireless keyboard lags game
« Reply #4 on: 03:22 PM - 04/18/19 »
No, Iíve never had a problem with any other wired keyboard.

Offline mist4fun

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Re: Logitech G613 wireless keyboard lags game
« Reply #5 on: 04:44 PM - 04/18/19 »
Unfortunately I don't have a solid suggestion aside from using a keyboard that is compatible. If the keyboard has a bios or high latency mode this might help. I'll add this keyboard to the not working section of the hardware list for now, thanks for the report.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
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Offline dannyRetro

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Re: Logitech G613 wireless keyboard lags game
« Reply #6 on: 08:17 PM - 04/18/19 »
Thanks for the feedback. I still use it and when it lags, if i turn the power switch on the keyboard off and on, it seems to correct the problem. It didnít work by cycling the xim. It works fine for a good chunk of time and randomly freaks out. Itís weird.


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