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[ACTIVE] XIM Apex Harware Issue  (Read 149 times)

Offline Jandy

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[ACTIVE] XIM Apex Harware Issue
« on: 10:20 PM - 01/28/19 »
In an unfortunate occurrence, my PS4 fell off of my desk and landed on the floor. The console seems to be okay, but in the process, my XIM Apex may have suffered damage, as it no longer recognizes my mouse and keyboard. The lights still turn on, which leads me to believe that the other end of the XIM works, and therefore, the issue lies with the port that takes the plug for the mouse, keyboard, and controller adapter.

I understand that this voids the warranty, but am I able to mail it in and have it repaired for a fee? Or is there something I can do locally to help solve this issue.

Thanks in advance for the help. Love the XIM Apex product.
« Last Edit: 09:44 AM - 01/29/19 by mist4fun »

Online mist4fun

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Re: XIM Apex Harware Issue
« Reply #1 on: 09:43 AM - 01/29/19 »
Welcome to the community. Yes, a repair is possible but we should find out if there is damage and whether the hub or APEX itself is damaged.

Does APEX power on and respond to Manager? Are there device icons at the top of Manager? Thanks.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Jandy

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Re: [ACTIVE] XIM Apex Harware Issue
« Reply #2 on: 08:39 PM - 01/29/19 »
Yes, the Apex does turn on. I'm getting red and yellow flashing lights, and when I open the app I receive a "Power Fault" error. I've disabled lights within the app. Before my PS4 fell, I had never received any such error.

Online mist4fun

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Re: [ACTIVE] XIM Apex Harware Issue
« Reply #3 on: 09:42 AM - 01/30/19 »
Thank you. Do you experience this if APEX is attached to the console with the hub and other peripherals disconnected from APEX?
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Jandy

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Re: [ACTIVE] XIM Apex Harware Issue
« Reply #4 on: 07:44 AM - 01/31/19 »
No, I do not. The Power error only occurs when the peripherals are plugged in.

Online mist4fun

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Re: [ACTIVE] XIM Apex Harware Issue
« Reply #5 on: 09:50 AM - 01/31/19 »
It's not clear if this is related to APEX or the hub. In order to know which part may need to be replaced it will help to know if the power fault occurs when your mouse or keyboard is attached directly to APEX without the three port hub.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Jandy

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Re: [ACTIVE] XIM Apex Harware Issue
« Reply #6 on: 08:39 PM - 02/10/19 »
I still receive the power error when the mouse or keyboard is attached directly to APEX without the three port hub.

Online mist4fun

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Re: [ACTIVE] XIM Apex Harware Issue
« Reply #7 on: 09:39 AM - 02/11/19 »
Thanks for confirming and I'm sorry to hear that. To request a repair please open a ticket in our store using the link below.

https://store.xim.tech/crm.asp?action=add
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos