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My keyboard work but my mouse doesnt  (Read 139 times)

Offline Ixasr99

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My keyboard work but my mouse doesnt
« on: 09:54 AM - 01/07/19 »
Hello, my keyboard and controller work but my mouse doesnt on my xim apex ps4
I tried to use the mouse on my laptop and worked.

Mouse: m315
Keybord :k400

Offline mist4fun

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Re: My keyboard work but my mouse doesnt
« Reply #1 on: 10:26 AM - 01/07/19 »
Welcome to the community. Please try swapping the mouse and keyboard cable positions at XIM. Unfortunately if this doesn't help the mouse may not be compatible.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Ixasr99

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Re: My keyboard work but my mouse doesnt
« Reply #2 on: 10:32 AM - 01/07/19 »
I swapped the keyboard and mouse but its the same.

Offline mist4fun

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Re: My keyboard work but my mouse doesnt
« Reply #3 on: 11:15 AM - 01/07/19 »
This is a basic mouse so I would expect it to work unless the receiver is bluetooth which is not supported. Check the mouse for an on/off button on the bottom. If this doesn't help then unfortunately I don't have other troubleshooting steps that would help with this mouse and would recommend testing another mouse next.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline Ixasr99

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Re: My keyboard work but my mouse doesnt
« Reply #4 on: 11:21 AM - 01/07/19 »
Thank you for replying. I will try another mouse