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Problems with mouse only pointing up  (Read 373 times)

Offline Savka

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Problems with mouse only pointing up
« on: 10:35 AM - 01/02/19 »
Hello Users,

I have tried to solve this issue on my own for a while and have not had any luck. I still use my Xim3 and XBox360; I haven't used it in about a year, and it was working when I last used it. Nothing has changed, no new set up or equipment. The only thing is Microsoft has had a few updates but I wouldn't think that would matter. My issue is my mouse now only recognizes pointing up and nothing else. I've searched the forms and haven't found any solutions, the closest I found was this: https://community.xim.tech/index.php?topic=40806.0

I do have the latest firmware, I have tried a factory reset, I have tried different mice and Xbox controllers along with different USB cables and ports.
Running 20151121
It recognizes everything correctly and all inputs are working. Just mouse will only point up.

I understand this is now a dated product and no longer supported. I appreciate your time and hope a solution can be found!
Thank You!

Offline OBsIV

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Re: Problems with mouse only pointing up
« Reply #1 on: 11:48 AM - 01/02/19 »
Does your keyboard and controller and mouse buttons all work fine in-game? It's just mouse movement only works going up?
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Offline Savka

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Re: Problems with mouse only pointing up
« Reply #2 on: 12:29 PM - 01/02/19 »
Correct. All function correctly stand alone outside of the Xim. Keyboard and controller still function fine through the Xim. Once mouse is plugged in the keyboard works, and mouse buttons work, but the mouse movement only moves up no matter what direction it is moved.
I tried using a different wired 360 controller as well as two other mice. I also tried swapping USB ports along with trying a different USB cable from the Xim to Xbox. As well as a factory reset.

I just went and tried everything again just to verify. All inputs function correctly and correspond correctly with the Xim. When I plug in the mouse and test all inputs again, the mouse buttons, keyboard, and controller all work fine. The mouse movement is only impacted and only reads up with any movement. And the right joystick on controller stops working.
« Last Edit: 12:51 PM - 01/02/19 by Savka »

Offline OBsIV

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Re: Problems with mouse only pointing up
« Reply #3 on: 01:53 PM - 01/02/19 »
Thanks. What does the stick visualization show on your XIM3? Does the dot also only go up in one direction when you move the mouse?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline Savka

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Re: Problems with mouse only pointing up
« Reply #4 on: 02:04 PM - 01/02/19 »
The dot goes up, no matter the direction of mouse movement. If I make a quick movement it will return to center. The dot is always displayed even with no mouse movement.

Offline OBsIV

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Re: Problems with mouse only pointing up
« Reply #5 on: 02:09 PM - 01/02/19 »
But the dot never goes right or left?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline Savka

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Re: Problems with mouse only pointing up
« Reply #6 on: 02:14 PM - 01/02/19 »
Correct. No left right or down. Just up and center.

Offline OBsIV

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Re: Problems with mouse only pointing up
« Reply #7 on: 02:28 PM - 01/02/19 »
Thanks, that's really strange. Out of curiosity, if you turn on "Invert Mouse" does it start going down?
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Offline Savka

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Re: Problems with mouse only pointing up
« Reply #8 on: 02:52 PM - 01/02/19 »
Turned on invert, and it still goes up.

Offline OBsIV

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Re: Problems with mouse only pointing up
« Reply #9 on: 11:25 AM - 01/03/19 »
Ok, unfortunately I don't have any idea what could be happening here. At this point I'd try to downgrade the firmware to an earlier version to see if anything changes. This is clearly a software thing and I knowing if behavior changes with a different version would help.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline Savka

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Re: Problems with mouse only pointing up
« Reply #10 on: 12:34 PM - 01/03/19 »
I actually tried to do that, however non of the prior versions links are working. Can you link me to a prior version?

Offline OBsIV

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Re: Problems with mouse only pointing up
« Reply #11 on: 12:50 PM - 01/03/19 »
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline Savka

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Re: Problems with mouse only pointing up
« Reply #12 on: 01:23 PM - 01/03/19 »
Maybe im missing something? But none of these are letting me change the firmware.

Offline OBsIV

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Re: Problems with mouse only pointing up
« Reply #13 on: 11:06 PM - 01/03/19 »
You can't do a factory reset?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline Savka

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Re: Problems with mouse only pointing up
« Reply #14 on: 05:53 AM - 01/04/19 »
I have, but after doing so it still says the firmware is the latest version and does t downgrade, or let me do a firmware upgrade.