XIM Edge Restore Factory Defaults

[devour]

I'm following the steps here: (https://community.xim.tech/index.php?topic=20997.0)
and I'm stuck on step 5, the Flashing Progress bar popped up but after 30 minutes it still isn't done it hasn't even moved.

I've already used the windows 10 fix and everything has been going well until I got to step 5.

I'm running the latest update to windows 10 and to the XIM Edge Manager.
https://imgur.com/Zh7o8FO

[Od1n]

hey,

did your pc give you a notification that the xim edge has been found?
or did you hear the usb found sound?

if you are unsure about the two check your device manager if you can find the xim edge under usb devices
(its worth it to try a different usb port too, preferably a usb 2.0 port)