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[ACTIVE] New phone, having trouble using Bluetooth now...  (Read 437 times)

Offline harmon_dj

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Recently got a new phone. New phone means new apps. Well Iím having the hardest time trying to connect my XIM via Bluetooth to my phone. Never had an issue before. Any suggestions??
« Last Edit: 08:44 AM - 09/05/18 by mist4fun »

Online mist4fun

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Re: New phone, having trouble using Bluetooth now...
« Reply #1 on: 08:44 AM - 09/05/18 »
Is XIM paired with any other devices? If so Manager must be closed on those devices, some devices require that you force stop an app rather than swipe the card away.

What phone are you using?

There is a pairing example five minutes into the start video if you would like a refresher on how it works.

http://xim.tech/start
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline harmon_dj

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Re: [ACTIVE] New phone, having trouble using Bluetooth now...
« Reply #2 on: 07:19 PM - 09/05/18 »
I switched from iPhone 7 to an 8+. But i sold the phone to Verizon and restored it to factory default. Would that be an issue?

Online mist4fun

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Re: [ACTIVE] New phone, having trouble using Bluetooth now...
« Reply #3 on: 08:06 AM - 09/06/18 »
No, that's fine. iOS pairing can be difficult due to all of the ways for bluetooth to be disabled. What can help is to toggle bluetooth and airplane mode in two places. Please try this.

Disconnect XIM
Close Manager
Go to phone settings
Toggle bluetooth off and then on
Toggle airplane mode on and then off
Go to control center
Toggle bluetooth off and then on
Toggle airplane mode on and then off

This usually does the trick. Reconnect XIM and retry the pairing process in the app.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos