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[RESOLVED] My xim apex keeps freezing  (Read 842 times)

Offline marwan

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[RESOLVED] My xim apex keeps freezing
« on: 06:42 PM - 06/05/18 »
I baught a xim apex for ps4
I play overwatch.
 After 6-7 min from  logging into the game the xim apex freezes on the last movment i did 
But my mouse and keyboard power still on
I use g502 logitech , and asus cerbrus keyboard
I need solutions
Here is a video link to what happens to me on my youtube account
https://youtu.be/96Z23nDKHmE
« Last Edit: 03:01 PM - 06/07/18 by mist4fun »

Offline mist4fun

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Re: My xim apex keeps freezing
« Reply #1 on: 08:07 AM - 06/06/18 »
Welcome to the community and thanks for sharing your setup. It's likely a power issue. I would start by connecting the controller directly to the console to charge for 1 hour. If this doesn't help try disabling LEDs or using low power devices. If power is an issue it may help to add a power adapter. APEX supports power adapters using the spec below and can be found on amazon or ebay.

5V 3A power adapter  ([3.5mm x 1.35mm], center-positive)
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline marwan

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Re: [ACTIVE] My xim apex keeps freezing
« Reply #2 on: 03:00 PM - 06/07/18 »
Hi there
Thank u for your fast response
It turns out that the controller disconnects on its own
So i tried to put it in away that no movement happens to the controller or the cable
And it worked fine
Amazing device

Offline mist4fun

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Re: [ACTIVE] My xim apex keeps freezing
« Reply #3 on: 03:01 PM - 06/07/18 »
A loose cable is the best outcome. Other cables may have a better fit if you continue to have issues with this one.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos