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(update firmware) does nothing and crashes  (Read 412 times)

Offline AlphaDeux

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(update firmware) does nothing and crashes
« on: 05:58 PM - 04/15/18 »
I downloaded the Apex Firmware tool for PC (xim apex is blue to show that its connected to my pc correctly) and after clicking update firmware, it does nothing but crash after I click on something else. Am I suppose to wait for a while?

Offline mist4fun

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Re: (update firmware) does nothing and crashes
« Reply #1 on: 06:48 PM - 04/15/18 »
Welcome to the community. No, that should be working. Which Windows OS are you using?

Here are flash tool troubleshoot steps: Each of these steps is known to solve issues related to using the flash tool with XIM, be sure to try them all.

1) Unplug all peripherals from XIM, the ports should be empty.
2) Attach XIM to USB 2.0 ports on the PC, you may have issues with 3.0 USB ports.
3) XIM4 users should test another cable between XIM4 and PC. APEX users should use direct connection.
4) Disable antivirus, use safe mode if necessary.
5) Use another PC if available.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos