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Keyboard not working but mouse is.  (Read 1016 times)

Offline Apex User

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Keyboard not working but mouse is.
« on: 02:13 PM - 03/14/18 »
My keyboard is not working nor is it shown on the app. so the xim apex is not recognizing it. the keyboard is a Gamdias Ares.

Offline Monch

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Re: Keyboard not working but mouse is.
« Reply #1 on: 12:47 PM - 03/15/18 »
So, no lights, or anything?  You may be having a power issue (looks like the Ares probably has a big draw).  You may want to consider powering the included hub with this:
https://www.amazon.com/standard-adaptor-External-Adapter-positive/dp/B01DPCPAQS

Or going with another, different powered USB 2.0 Hub vs the one provided.

Offline Apex User

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Re: Keyboard not working but mouse is.
« Reply #2 on: 03:44 PM - 03/15/18 »
I bought the item I will see if that works once it gets here.

Offline SFRClementine

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Re: Keyboard not working but mouse is.
« Reply #3 on: 09:31 PM - 03/18/18 »
I'm having the same issue with my keyboard. It's a Tecknet RGB style. On the Xim Manager it shows "unknown" on the 3 squares on the app. The mouse works fine.  Is there a way to fix this or do I have to buy a different keyboard?

Offline mist4fun

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Re: Keyboard not working but mouse is.
« Reply #4 on: 08:26 AM - 03/19/18 »
Welcome to the community. Could you try the keyboard in other ports or direct to APEX to see if the same issue occurs. If this doesn't help then it may not be compatible. Would you be interested in helping add support for this device? If so please send in a device log so that it could be looked at for support in the future. Here are instructions on how to capture the log, the steps are the same with APEX aside from the link to the tool.

Dump Tool Download:
http://cloud.xim.tech/Debug/XIMAPEXDump.exe

« Last Edit: 12:55 PM - 03/30/18 by mist4fun »
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