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[RESOLVED] Mic not working with the xim apex  (Read 1533 times)

Offline MEGADEATH_WAFFLE

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[RESOLVED] Mic not working with the xim apex
« on: 10:26 PM - 03/12/18 »
Got my xim apex today and everything is working perfectly besides the fact that when I plug in my headset, my PS4 is saying I have no audio devices connected. I donít know if the controller is the issue but with just the controller connected my headset works fine. I have a regular PS4 and the headset I use are the hyper x cloud stingers. Any help would be much appreciated.
« Last Edit: 09:50 PM - 03/13/18 by OBsIV »

Offline OBsIV

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Re: Mic not working with the xim apex
« Reply #1 on: 11:19 PM - 03/12/18 »
Welcome to the community. Is this controller an original controller, or, one of the newer "slim/pro" ones?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline MEGADEATH_WAFFLE

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Re: [ACTIVE] Mic not working with the xim apex
« Reply #2 on: 09:39 PM - 03/13/18 »
Just a regular one about six months old.

Offline OBsIV

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Re: [ACTIVE] Mic not working with the xim apex
« Reply #3 on: 09:41 PM - 03/13/18 »
Ok, audio doesn't work on the original controller model. Those controllers don't actually pass audio data over USB.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline MEGADEATH_WAFFLE

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Re: [ACTIVE] Mic not working with the xim apex
« Reply #4 on: 09:46 PM - 03/13/18 »
What controller model is recommended?

Offline OBsIV

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Re: [ACTIVE] Mic not working with the xim apex
« Reply #5 on: 09:50 PM - 03/13/18 »
You need one of the Slim/Pro DS4s.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline MEGADEATH_WAFFLE

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Re: [RESOLVED] Mic not working with the xim apex
« Reply #6 on: 09:55 PM - 03/13/18 »
Okay. You guys have amazing customer service by the way. Really makes the consumer feel appreciated.

Thank you
« Last Edit: 10:03 PM - 03/13/18 by MEGADEATH_WAFFLE »

Offline OBsIV

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Re: [RESOLVED] Mic not working with the xim apex
« Reply #7 on: 10:08 PM - 03/13/18 »
I should mention also you can buy a low cost USB audio adapter and plug your headset into that, and, the adapter goes into your PS4. That's another option.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline MEGADEATH_WAFFLE

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Re: [RESOLVED] Mic not working with the xim apex
« Reply #8 on: 01:04 PM - 03/16/18 »
I got the PS4 slim controller but Iím still having the same problem, headphones arenít working when theyíre plugged in.
« Last Edit: 01:22 PM - 03/16/18 by MEGADEATH_WAFFLE »

Offline OBsIV

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Re: [RESOLVED] Mic not working with the xim apex
« Reply #9 on: 01:48 PM - 03/16/18 »
Did you set the communication type for your controller to USB?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline MEGADEATH_WAFFLE

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Re: [RESOLVED] Mic not working with the xim apex
« Reply #10 on: 02:31 PM - 03/16/18 »
Yes

Offline OBsIV

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Re: [RESOLVED] Mic not working with the xim apex
« Reply #11 on: 06:34 PM - 03/16/18 »
Can you please try plugging in your headset after XIM APEX is already running and initialized? Also, you've confirmed this setup works outside of XIM APEX (and volume levels are correct)?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline MEGADEATH_WAFFLE

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Re: [RESOLVED] Mic not working with the xim apex
« Reply #12 on: 07:24 PM - 03/16/18 »
Just tried it and still the same problem.

Online mist4fun

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Re: [RESOLVED] Mic not working with the xim apex
« Reply #13 on: 08:40 AM - 03/17/18 »
Does your controller have a light bar built into the touchpad?



Also, do you have a camera or other audio devices attached to the console? The PS4 will only recognize two audio devices and your APEX setup counts as one.
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
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