Help Please! Power faults with adaptor

[MikeThatOneDude]

So I bought the xim apex and I did a lot of research and seen a lot of reviews on kb/m and I decided to get the G502 Hero and the Corsair K95 Platinum as my peripherals. When I would set everything up and try to customize my key bindings, my keyboard would cause a power fault everytime I press a key. I did some more research and found that it's very power hungry and that I needed a power adapter for the hub. I then got this atolla US Standard Adaptor... https://www.amazon.com/dp/B01DPCPAQS?ref=ppx_pop_mob_ap_share because that was very recommended between other xim users but it still won't work, even if the RGB is off. What am I doing wrong, how can I fix this issue, and should I get a USB power hub, if so what do you recommend?

[mist4fun]

Welcome to the community. Are you actually seeing a red and yellow power fault light?

Also, is your controller charged and are you using extended cables anywhere in your setup? These could also cause a power fault

[MikeThatOneDude]

Actually no. It's still on the color I set my game to (which is red) but the keyboard is still unresponsive. My mouse is working just fine and I have the latest firmware download on the xim

[antithesis]

Does the K95 need to be set to BIOS mode?

[mist4fun]

It should. Look for a switch at the top side of your keyboard where the cable attaches. If you have a switch here set it to BIOS. Otherwise, Corsair keyboards can usually enter bios mode by holding Windows Lock + F1 for a few seconds.

[MikeThatOneDude]

Now I downloaded xim link and put it to active and the belkin cable lights are both green but now my mouse and keyboard isn't being registered with the xim. I restarted my computer and my xbox but I'm still having issues with the xim not recognizing my kb/m

[antithesis]

Read your kb documentation about setting it in BIOS mode, then connect it straight to the XIM.