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Thank You!!  (Read 37007 times)

Online OBsIV

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Thank You!!
« on: 10:16 AM - 02/28/18 »
As I said before, I love this community! We are only here because of you. And through you we've reached this incredible milestone -- XIM APEX.

The store will be open today at 5pm PST 2/28/2018. The waiting list will not be notified until Friday.

Thanks!

p.s. - Please be patient with us as we work through the demand. :)
« Last Edit: 10:24 AM - 02/28/18 by OBsIV »
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Online OBsIV

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Re: Thank You!!
« Reply #1 on: 07:52 PM - 02/28/18 »
Sincere apologies everyone, even though we are on the highest bandwidth tier of our cart provider it's still not able to keep up with the demand. I'm working with the cart provider now. I do appreciate your patience on this. I will keep you informed.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

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Re: Thank You!!
« Reply #2 on: 09:39 PM - 02/28/18 »
The store is offline until and we are working with our cart provider. Please sign up for notifications on this thread. I will be posting here as to when the store will be reopened. It's our highest priority.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

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Re: Thank You!!
« Reply #3 on: 10:30 PM - 03/01/18 »
Everyone, I apologize for the delay. We've been working frantically to resolve the issues with the store. Our store provider has increased our capacity by 3x and said given our usage should be plenty to cover it.

What we've decided to do release in limited batches. Tonight at 11pm PST (Thursday 3/1/18) we will be opening the store. After we sell out, assuming all goes well, we will open again tomorrow morning. I will announce the time here every time we will be opening the store.

Please understand that this order throttling is necessary to ensure everyone who does place an order gets the level of service we want to provide.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

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Re: Thank You!!
« Reply #4 on: 01:11 AM - 03/02/18 »
Thanks everyone for their patience, the updated store handling things well tonight. The XIM APEX's ordered tonight will ship out in the morning. Then, the store will be reopened for the community soon after. I'll post details here!
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

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Re: Thank You!!
« Reply #5 on: 01:39 PM - 03/02/18 »
Store is still working. Next open will be at 11:45am PST 3/2/2018. In order to speed things up for us, please make sure to get your shipping address and method correct at time of order (having to handle change requests results in a significant slowdown of order processing).
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

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Re: Thank You!!
« Reply #6 on: 02:18 PM - 03/02/18 »
Thanks again everyone. The plan is to retake counts of inventory and reopen again this weekend. Please remember that orders today (or this weekend) won't ship until Monday. Announcements will continue to be made here.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

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Re: Thank You!!
« Reply #7 on: 09:44 PM - 03/02/18 »
I just got word back from our fulfillment group, we are ready to reopen the store tonight for another round. Those XIM APEX's purchased tonight will be shipped on Monday morning. The store will reopen at 8:15 PM PST 3/2/2018.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

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Re: Thank You!!
« Reply #8 on: 11:31 PM - 03/03/18 »
Our next round of sales will be on Sunday 3/4/2018 at 3PM PST. Thanks everyone!
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

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Re: Thank You!!
« Reply #9 on: 06:32 PM - 03/04/18 »
Hello everyone, I want to apologize for those that continue to miss out on ordering. I talked to our fulfillment group and, to my surprise, they are getting around 15% of address and shipping change requests on orders. Processing those changes takes a significant amount of time which is resulting in the shop being offline more often to accommodate. This is why the store listing says: "To ship orders as quickly as possible, no address/shipping changes or cancellations will be accepted." As 15% of the orders have these change requests, that means shipping throughput is slowed considerably.

I've instructed the team to put any order from now on with an address/shipping change or cancellation on Hold and revisit at a later time after the initial demand has subsided.

I suggest getting your account all set up with your shipping and billing address prior to the order being stocked to avoid delays.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

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Re: Thank You!!
« Reply #10 on: 03:52 PM - 03/05/18 »
The store will be opened today, Monday March 5th, at 3pm PST (UTC -8). Thanks!
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

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Re: Thank You!!
« Reply #11 on: 01:15 PM - 03/06/18 »
The store will be opened today, Tuesday March 6th, at 12pm PST (UTC -8). Thanks!
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

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Re: Thank You!!
« Reply #12 on: 12:17 PM - 03/07/18 »
The store will open for the next round for community members at Wednesday March 7th, at 12pm PST (UTC -8)
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

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Re: Thank You!!
« Reply #13 on: 12:27 PM - 03/08/18 »
The store will open again for community members on Thursday March 8th, at 12pm PST (UTC -8)
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

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Re: Thank You!!
« Reply #14 on: 01:20 PM - 03/09/18 »
The store will open again for community members on Friday March 9th, at 12pm PST (UTC -8). It will not open again this weekend.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.