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[ACTIVE] xim4 not connecting  (Read 702 times)

Offline Ismai

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Re: [ACTIVE] xim4 not connecting
« Reply #15 on: 02:59 PM - 02/10/18 »
So you want me to connect the xim4 to another port and see if the controler works it does when i am disconnecting the mouse and keyboard

Offline Ismai

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Re: [ACTIVE] xim4 not connecting
« Reply #16 on: 03:04 PM - 02/10/18 »
I tried the keyboard on my laptop amnd it works and the mouse the ports are good but i dont know why the xim4 isnt responding since the factory reset

Offline mist4fun

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Re: [ACTIVE] xim4 not connecting
« Reply #17 on: 05:01 PM - 02/10/18 »
I tried the keyboard on my laptop amnd it works and the mouse the ports are good but i dont know why the xim4 isnt responding since the factory reset

Thanks for confirming but this wouldn't be an issue with your peripherals.

So you want me to connect the xim4 to another port and see if the controler works it does when i am disconnecting the mouse and keyboard

No, that wasn't a suggestion but you could try connecting XIM4 to another port on the console if you would like. Here are the possible causes and what needs to be done in order to find and solve the problem:

If the XIM4 is still not responsive then this could be caused by:

- Controller cable
- XIM4 cable
- Controller
- XIM4 C port
- XIM4

We will need to troubleshoot each of these to find and fix the issue. Going forward do not connect your mouse and keyboard to XIM4. We will be testing using only XIM4 and the controller then pressing buttons on the controller and looking for a response Manager's HUD screen below the game picture.

1) Try connecting the controller to another port on XIM4. Port 3 is the preferred port but other ports should be tested.
2) Try using another cable that is known to work with data with the controller.
3) Try the replacement cable between XIM4 and console.
4) In rare instances it can be the micro usb port on the controller. Testing another controller would tell us if the controller is at fault. XIM4 supports first party controllers by the console manufactures. Third party controllers aren't supported.
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
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Offline Ismai

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Re: [ACTIVE] xim4 not connecting
« Reply #18 on: 10:52 PM - 02/10/18 »
I tried it and i dont know what should i see the remote is working in all 3 ports

Offline mist4fun

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Re: [ACTIVE] xim4 not connecting
« Reply #19 on: 08:34 AM - 02/11/18 »
We're not looking for the icon only, we're looking for Manager responding to button presses on the controller. You will need to physically press buttons on the controller using the steps above then check Manager's HUD screen for the corresponding presses to display under the game picture.
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
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Offline Ismai

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Re: [ACTIVE] xim4 not connecting
« Reply #20 on: 10:02 AM - 02/11/18 »
well when the remote is connected to the xim4 it works i mean it responds

Offline mist4fun

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Re: [ACTIVE] xim4 not connecting
« Reply #21 on: 11:36 AM - 02/11/18 »
Thanks for confirming, are the controller button presses in Manager preceded by blue C icons or green J icons?

This will tell us if your controller is recognized as a joystick or authentication controller.
« Last Edit: 03:08 PM - 02/11/18 by mist4fun »
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Offline Ismai

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Re: [ACTIVE] xim4 not connecting
« Reply #22 on: 03:58 PM - 02/11/18 »
I dont really understand the question

Offline mist4fun

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Re: [ACTIVE] xim4 not connecting
« Reply #23 on: 04:04 PM - 02/11/18 »
With your controller attached to XIM4, press a button on the controller and look into Manager's HUD. Is there a green J or a blue C before the button name? Here's an example, note the blue C before the A button press in this image.

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Offline Ismai

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Re: [ACTIVE] xim4 not connecting
« Reply #24 on: 06:30 PM - 02/11/18 »
yes there is a blue button when i press on any button on the remote

Offline mist4fun

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Re: [ACTIVE] xim4 not connecting
« Reply #25 on: 06:45 PM - 02/11/18 »
Thanks, your controller is authenticating correctly. I'm not sure why it's not working. Could you check your communication method again? Try to set it to bluetooth, reboot the console, then set it to USB again.

Settings > Devices > Controllers > Communication Method

Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
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Offline Ismai

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Re: [ACTIVE] xim4 not connecting
« Reply #26 on: 06:48 PM - 02/11/18 »
I dont have the slim PS4 so i dont have a communication method it doesnt show

Offline mist4fun

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Re: [ACTIVE] xim4 not connecting
« Reply #27 on: 07:32 PM - 02/11/18 »
Which mouse and keyboard are you using?

Also, do you have another mouse or keyboard to test with? It's odd that your controller is working properly yet input is not passed to the game.
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
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Offline Ismai

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Re: [ACTIVE] xim4 not connecting
« Reply #28 on: 07:37 PM - 02/11/18 »
They are brand new wired mouse and keyboard that i bought specificlly for this and i tested them on the laptop and they work fine. They are amazon keyboard and mouse

Offline mist4fun

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Re: [ACTIVE] xim4 not connecting
« Reply #29 on: 07:57 PM - 02/11/18 »
I do know that Amazon branded mouse and keyboards have not been compatable with xim4 in the past. I recommend trying a peripheral marked as compatable from the hardware list.

http://xim.tech/hardware
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