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[Q/A] New update  (Read 1237 times)

Offline dogg

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[Q/A] New update
« on: 04:39 PM - 06/10/16 »
Can't get on with this new update. All was working fine before the new update now can't connect. I have tried to install the new update but it's not working. I need a number to call for technical support.
« Last Edit: 04:42 PM - 06/10/16 by mist4fun »

Offline mist4fun

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Re: New update
« Reply #1 on: 04:42 PM - 06/10/16 »
Welcome to the community. Manager has been updated and it requires firmware 20160405. You will need to flash to this firmware using a Windows PC. Be sure to unpair XIM4 before you begin.

Please read the installation instructions in the thread below.

20160405 Firmware: http://xim4.com/community/index.php?topic=46143.0
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline dogg

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Re: [Q/A] New update
« Reply #2 on: 05:42 PM - 06/10/16 »
Why do I need to hook this to a pc? I play on a ps4 and use a xim4 app on my phone. Worked just fine last night. This is really frustrating to be going threw all of this trouble. Please tell me I don't have to hook this to a pc to update this. If I wanted a pc I wouldn't be using this device and bought a ps4 and just would have played this game on a pc in the first place.

Offline mist4fun

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Re: [Q/A] New update
« Reply #3 on: 05:57 PM - 06/10/16 »
A PC is required to use the firmware flash tool, its an a Windows program. Once you have flashed your XIM4 to the latest firmware version using the instructions above then you can then connect and use XIM4 Manager on your phone again. I'm sorry for the inconvenience.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline dogg

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Re: [Q/A] New update
« Reply #4 on: 06:15 PM - 06/10/16 »
I'll try it when I get back home but looks like you guys have really messed up alot of people. Everything was working just fine. Hope this really works because I dont use ps4 or Xbox controler this is why I bought this because I got rid of my pc and bought a ps4 and this xim4 to hook up my keyboard and mouse and will be really upset if I can't get this to work. Maybe next time just make the update easy to do threw the app instead of all this stuff to mess with.

Offline mist4fun

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Re: [Q/A] New update
« Reply #5 on: 06:16 PM - 06/10/16 »
That's actually something that has been suggested and I agree that would be very useful. We are here to help if you run into any issues.
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Offline trashcanman

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Re: [Q/A] New update
« Reply #6 on: 04:04 AM - 06/11/16 »
So the xim4 can't be used now unless it's flashed with the latest firmware?

Offline mist4fun

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Re: [Q/A] New update
« Reply #7 on: 09:10 AM - 06/11/16 »
You can continue using XIM4 without flashing but in order to access XIM4 Manager your XIM4 needs the latest firmware. Here is a link

20160405 Firmware: http://xim4.com/community/index.php?topic=46143.0
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
XIM APEX Quick Start Guide   |   XIM Instructional Videos

Offline trashcanman

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Re: [Q/A] New update
« Reply #8 on: 02:22 PM - 06/15/16 »
Thanks for the link but I'm a bit cautious at the idea of flashing my xim4.

Offline mist4fun

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Re: [Q/A] New update
« Reply #9 on: 02:24 PM - 06/15/16 »
What are you concerned about?
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
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Offline jon0o0o0o

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Re: [Q/A] New update
« Reply #10 on: 10:19 PM - 07/03/16 »
since you have to factory reset will I lose all my profiles?

Offline mist4fun

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Re: [Q/A] New update
« Reply #11 on: 11:18 PM - 07/03/16 »
Yes, factory reseting will wipe your device while bringing it up to date. This is necessary as its a breaking change between 1114 and 0405, clicking update isn't possible, you must factory reset.
Have a problem with your XIM APEX? Find a solution in the XIM APEX Support FAQ
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