My XIM2 broke so I will be getting a XIM3 hopefully day 1 you allow orders.
As long as it wasn't a DIY xim2 and it was purchased from the store it's under warrenty and can be repaired / replaced. If it is in fact a hardware issue.
Wish I could but this was a case of a 4 year old monster finding a new toy while i was away.
LOL! I have the exact same issue with my 3 and 5 year old girl monsters. They seem to think that if I am not looking even though I said not to touch it, that its ok to touch it and drop kick it, and play tea with it.
I have 2 ruined mice, a power button on my PC that no longer works unless I push it just right, and a shift key on the right that just gave up.