It happens randomly on my PS4 so unlike the popular theory this isn't just an issue with Xbone its an issue with your software and investing some effort into finding a solution for the many of us affected by it seems like a good idea.
The problem happens many times a day and sometimes several times in rapid succession, it's infuriating since this device and softwares only purpose for me is to play destiny which isn't exactly forgiving of control inputs cutting out suddenly. Do you have people there trying to find a solution or did you just make a product that you don't intend to support? I ask because I had recommended the Xim to several friends who play Destiny with me but reading these forums where people with the exact same problem as me are getting the run around is making me change my mind about that.