We don't activate the virtual controller via Commander unless you actually have a controller on your PC side, and even then it is normally translated into a virtual joystick, not a virtual controller. By this, I mean that we don't override the native controller that's used to authorize the XIM4 to the console.
Are you saying that, when in Commander mode, you're not able to get audio through the controller, but if you switch back to regular (e.g. bluetooth) mode, you are?