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[RESOLVED] XIM4 stops working since last week  (Read 1958 times)

Offline tecnomante

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[RESOLVED] XIM4 stops working since last week
« on: 05:39 PM - 11/25/14 »
Hello,

I am very worried because something weird seems to happen to my XIM4. It has been working nicely for several months, during that time Ive not changed my keyboard, mouse, mic or whatsoever. It has stopped working as usual and, after a couple of hours more or less, the character starts turning or shooting or running on his own. Ive also noticed that all dual shock lights start to flash at the same time and I need to unplug the XIM4 USB cable to make it work again. Mouse and keyboard seem to be shut down but the XIM keeps flashing in the same fashion.

Because of this, I have recently updated both firmware and manager versions to 20141114, but nothing has changed. Rumble function is off and the controller battery is fully charged.

pd. sorry for my wording and/or spelling but english is not my first language 


« Last Edit: 10:58 AM - 11/30/14 by OBsIV »

Offline Aiken_Drum

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Re: XIM4 stops working since last week
« Reply #1 on: 06:21 PM - 11/25/14 »
 Hi tecnomante,

When you say the lights on the XIM keep flashing, what colors are flashing, and in what way?

Offline tecnomante

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Re: XIM4 stops working since last week
« Reply #2 on: 04:00 AM - 11/26/14 »
Hi tecnomante,

When you say the lights on the XIM keep flashing, what colors are flashing, and in what way?
It displays the normal red breathing light. As I said before, this happens after few hours of playing and then it becomes imposible to play any more since it happens very frequently.

Offline OBsIV

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Re: [ACTIVE] XIM4 stops working since last week
« Reply #3 on: 10:14 AM - 11/26/14 »
Which console? If PS4, if you press the PS button after it happens, does the light turn on your DS4?
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Offline tecnomante

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Re: [ACTIVE] XIM4 stops working since last week
« Reply #4 on: 11:05 AM - 11/26/14 »
Which console? If PS4, if you press the PS button after it happens, does the light turn on your DS4?
Sorry, I did not mention it. It is PS3. I just have changed the controller USB cable and replace the controller but it did not work.

Edit. I am thinking of doing a hard reset because I just do not know what else to do.
« Last Edit: 11:44 AM - 11/26/14 by tecnomante »

Offline OBsIV

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Re: [ACTIVE] XIM4 stops working since last week
« Reply #5 on: 11:59 AM - 11/26/14 »
If you do press the PS button, does your DS3 start working?
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Offline tecnomante

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Re: [ACTIVE] XIM4 stops working since last week
« Reply #6 on: 01:05 PM - 11/26/14 »
It seems that when that happens my DS stops working completely.

Offline OBsIV

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Re: [ACTIVE] XIM4 stops working since last week
« Reply #7 on: 04:08 PM - 11/26/14 »
So when you press the PS button your DS3 doesn't do anything? It doesn't connect to your console wirelessly?
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Offline tecnomante

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Re: [ACTIVE] XIM4 stops working since last week
« Reply #8 on: 05:49 PM - 11/26/14 »
Thats it, PS button doesnt respond unless I unplug the USB Xim cable and plug it in again.

Offline OBsIV

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Re: [ACTIVE] XIM4 stops working since last week
« Reply #9 on: 05:52 PM - 11/26/14 »
When it happens, can you please send us a trace so we can debug it further? Please look at: http://cloud.xim4.com/Debug/XIM4TraceLog.pdf and send the log to [email protected]
Get the most out of your XIM NEXUS, read the XIM NEXUS Support FAQ.

Offline tecnomante

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Re: [ACTIVE] XIM4 stops working since last week
« Reply #10 on: 06:07 PM - 11/26/14 »
When it happens, can you please send us a trace so we can debug it further? Please look at: http://cloud.xim4.com/Debug/XIM4TraceLog.pdf and send the log to [email protected]
I will do it asap.

Offline tecnomante

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Re: [ACTIVE] XIM4 stops working since last week
« Reply #11 on: 06:13 AM - 11/30/14 »
I have been very busy this last week and I did not have enough time to test it yet. However, I believe I already know the reason why my XIM4 stops working. I found it on this post.

This is exactly what happened to me as well, so I decided to check my mouse and I found that the usb cable is damaged and every now and then the mouse gets disconnected. When this happens my character freezes and keeps doing the same action over and over again. So, basically, its a mouse problem and this case may be closed. Thanks a lot for all the support.

Offline OBsIV

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Re: [ACTIVE] XIM4 stops working since last week
« Reply #12 on: 10:57 AM - 11/30/14 »
Ok, thanks for troubleshooting a reporting back.
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Offline Aiken_Drum

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Re: [RESOLVED] XIM4 stops working since last week
« Reply #13 on: 02:11 PM - 11/30/14 »
Thanks for the update.  Just for my own info going forward, was it a Logitech mouse, by any chance?

Offline tecnomante

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Re: [RESOLVED] XIM4 stops working since last week
« Reply #14 on: 04:00 AM - 12/01/14 »
Nope, its a Talius gaming mouse.