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[ACTIVE] PLEASE HELP  (Read 814 times)

Offline blue mushroom

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[ACTIVE] PLEASE HELP
« on: 03:14 PM - 09/23/14 »
ok i just got my xim4 and its telling me its not paired so i watch the video and the dude said to go to devices on my pc so  i did and its not there i tried searching for it and nothing pops up please help also im on windows 7
and when i search for a device i press "p" and it goes into rainbow mode and still does nothing on my pc
« Last Edit: 03:33 PM - 09/23/14 by OBsIV »

Offline OBsIV

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Re: PLEASE HELP
« Reply #1 on: 03:33 PM - 09/23/14 »
Did you tell Windows to scan prior to pressing 'P'?

Also, can you tell us about your Bluetooth adapter? Is it integrated or a dongle?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline Aiken_Drum

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Re: [ACTIVE] PLEASE HELP
« Reply #2 on: 03:37 PM - 09/23/14 »
Or, perhaps more importantly, does your PC actually have a Bluetooth radio in it?  Not all do, especially desktop PCs.

Offline blue mushroom

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Re: [ACTIVE] PLEASE HELP
« Reply #3 on: 03:41 PM - 09/23/14 »
im sorry im new to this how do i scan prior and how do i tell you about my bluetooth adapter.
ok i plug it in it does a bunch of colors and then turns red then i check my devices and nothing is there and it doesnt make a sound and thats how far ive gotten

Offline Aiken_Drum

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Re: [ACTIVE] PLEASE HELP
« Reply #4 on: 04:20 PM - 09/23/14 »
If you go to your start menu in windows, and type device manager, it should come up.  Run that and see if there's a part of the tree labeled "Bluetooth Radios".

If so, expand it and tell us what you find.  You can post a screenshot if you like.

If you don't see it, you don't have a bluetooth adapter in your PC and you will need to use Wired Configuration Mode.  There's a link to our Instructional Videos in my signature, where you can find a video by that name.  It will walk you through what you need to do.

Offline blue mushroom

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Re: [ACTIVE] PLEASE HELP
« Reply #5 on: 04:46 PM - 09/23/14 »
dang now i have another problem its not connecting to the xim manager im not hearing the sound when i connect the xim4

Offline Aiken_Drum

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Re: [ACTIVE] PLEASE HELP
« Reply #6 on: 05:24 PM - 09/23/14 »
I'm sorry, but you lost me.  What sound?

Offline blue mushroom

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Re: [ACTIVE] PLEASE HELP
« Reply #7 on: 05:36 PM - 09/23/14 »
the sound when u plug something into your pc the windows sound

Offline OBsIV

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Re: [ACTIVE] PLEASE HELP
« Reply #8 on: 05:43 PM - 09/23/14 »
First thing we need to determine is if you have a Bluetooth adapter at all in your computer. Do you see the Bluetooth symbol next to your clock (system tray) on your desktop?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline blue mushroom

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Re: [ACTIVE] PLEASE HELP
« Reply #9 on: 05:57 PM - 09/23/14 »
no i dont i watched your video and i have to do a wired configeration but when i connect the xim4 it says paired xim4 not found

Offline Aiken_Drum

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Re: [ACTIVE] PLEASE HELP
« Reply #10 on: 06:52 PM - 09/23/14 »
Did you click the 'P' button on the back of XIM4 after plugging it in, while it was showing its rainbow lights at startup?

Offline blue mushroom

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Re: [ACTIVE] PLEASE HELP
« Reply #11 on: 08:54 PM - 09/23/14 »
ok 1 last question i just selected bf4 config so now can i unplug my xim4 and plug it into my xbox one and play or do i have to have it plugged up at all times to my pc
« Last Edit: 09:11 PM - 09/23/14 by blue mushroom »

Offline OBsIV

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Re: [ACTIVE] PLEASE HELP
« Reply #12 on: 09:35 PM - 09/23/14 »
Sounds like you are using wired configuration (since you don't have Bluetooth capability).

Please watch this video which explains how to use it: http://www.youtube.com/watch?feature=player_embedded&v=eX-HLwvd6YI
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.


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