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[RESOLVED] Xim4 is not working, no ligths at all  (Read 1275 times)

Offline smzj

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[RESOLVED] Xim4 is not working, no ligths at all
« on: 03:17 PM - 08/04/14 »
Hi everyone,

i am opening a new topic because nicole from the support team told me to do so.
My problem is, that the xim4 doesnt boot. I've no flashing LEDs. No rainbow lights...

Things i tryed:

-using different usb ports at the ps4
-using different usb cables (incl. the xim4 usb cable)

my hardware:
logitech g700
logitech g710+

Any suggestions what i could try? I would love to play  :'(
« Last Edit: 03:29 PM - 08/05/14 by Aiken_Drum »

Offline OBsIV

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Re: Xim4 is not working, no ligths at all
« Reply #1 on: 03:29 PM - 08/04/14 »
Hi, sorry you are having issues.

If you hold the 'P' button down on the back of your XIM4 and, while continuing to hold it, plug it into your PC, does you XIM4 light up blue?
Get the most out of your XIM NEXUS, read the XIM NEXUS Support FAQ.

Offline smzj

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Re: Xim4 is not working, no ligths at all
« Reply #2 on: 04:33 PM - 08/04/14 »
hi obsiv,

thanks for the quick answer.
I just tryed your advice. I'm sorry to say that but there is no light either.
Probobly i would say something is wrong with the usb powerport. :/

Offline OBsIV

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Re: Xim4 is not working, no ligths at all
« Reply #3 on: 04:38 PM - 08/04/14 »
You tried plugging it into your PC (not your PS4)?

Do you see any physical damage to the micro-USB port?
Get the most out of your XIM NEXUS, read the XIM NEXUS Support FAQ.

Offline smzj

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Re: Xim4 is not working, no ligths at all
« Reply #4 on: 04:46 PM - 08/04/14 »
Yes i tried different USB Ports of my PC.
Front and back USB. In the Device Manager IT says no Devices detected AT the Ports.
The USB Port looks perfectly Good as the Rest of xim.

Offline OBsIV

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Re: Xim4 is not working, no ligths at all
« Reply #5 on: 04:58 PM - 08/04/14 »
Ok, if you tried multiple cables and multiple computers and consoles and ports on those consoles I can't understand what's wrong. Every device that does out is fully tested.

Please open an RMA via your store account and they'll give you instructions for repair. I apologize for the inconvenience.
Get the most out of your XIM NEXUS, read the XIM NEXUS Support FAQ.

Offline Aiken_Drum

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Re: Xim4 is not working, no ligths at all
« Reply #6 on: 05:01 PM - 08/04/14 »
I'd ask one more question, just to make sure of something:

You are using the braided cable that came with XIM to attach it to your PC, correct?  Attached to the micro USB port that is beside the 'P' button?


Offline smzj

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Re: Xim4 is not working, no ligths at all
« Reply #7 on: 12:57 PM - 08/05/14 »
Thanks for your help obsiv.
@aiken_drum: yes i used the braided cable. Micro USB in xim4 normal USB ending in ps4. I've Open an RAM. Thanks so far.

Offline Aiken_Drum

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Re: Xim4 is not working, no ligths at all
« Reply #8 on: 03:28 PM - 08/05/14 »
Thanks for the clarification and update, smzj.  I'm going to resolve this issue, since we're done with the troubleshooting stage and your next step is to get a new unit.  If you have any problems with your RMA process, please let us know.  Sorry again for the inconvenience, we know it's no fun to get a new toy that doesn't work right.  :(