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[ACTIVE] lose of sound , controller  (Read 171 times)

Offline stan litwin

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[ACTIVE] lose of sound , controller
« on: 04:39 PM - 07/03/22 »
I am loosing sound at times and loosing controller fuction . I have to disconect xim4 from console ????
« Last Edit: 09:03 AM - 07/04/22 by mist4fun »

Offline Od1n

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Re: lose of sound , controller
« Reply #1 on: 01:17 AM - 07/04/22 »
Hey,

so you have a XIM4? What kind of console are you on? And does your whole XIM shut down or only the headset?
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Offline stan litwin

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Re: lose of sound , controller
« Reply #2 on: 06:30 AM - 07/04/22 »
I have a xbox series s. I will loose sound, controller, mouse, and keyboard. I have to disconnect xim from console and then reconnect xim to the console??

Offline mist4fun

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Re: [ACTIVE] lose of sound , controller
« Reply #3 on: 09:05 AM - 07/04/22 »
There are multiple causes for stability issues like Removing the controller battery and testing other data cables with the controller are good steps to start with.

Could you please share your setup so we can learn more about the issue? Please include both the brand and model.

mouse:
keyboard:
extras: extended usb cables, third party usb hub, usb switch, titan or cronus device?
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Offline stan litwin

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Re: [ACTIVE] lose of sound , controller
« Reply #4 on: 03:43 PM - 07/04/22 »
all items are hardwired
mouse----logitech g403
keyboard--logitech k120
extra-- IOGEAR  model GCS72U--the changes monitor screen from computer to xbox

Offline mist4fun

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Re: [ACTIVE] lose of sound , controller
« Reply #5 on: 09:05 AM - 07/05/22 »
USB switching like this can cause crashes like you've described. I recommend playing without the switch for a while. I personally use a separate mouse and keyboard between PC and XIM to avoid this problem.
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Offline stan litwin

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Re: [ACTIVE] lose of sound , controller
« Reply #6 on: 02:54 PM - 07/05/22 »
First I would like to make a correction. I do not have a xim 4, I have a xim apex sorry about that. I do have a seperate mouse and keyboard so that is not my problem. could it be I need a update for the xim apex? when i change frpm pc to xbox i just go from hdmi1 to hdmi 2. It does not make sence to get sound, controller, mouse and keyboard back is to disconnect xim apex from xbox and then reconnect.

Offline mist4fun

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Re: [ACTIVE] lose of sound , controller
« Reply #7 on: 04:33 PM - 07/05/22 »
Does this happen after changing the video source?
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Offline stan litwin

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Re: [ACTIVE] lose of sound , controller
« Reply #8 on: 01:27 AM - 07/06/22 »
It happens all the time. even after disconnecting and reconecting. will last a while and go out again.

Offline mist4fun

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Re: [ACTIVE] lose of sound , controller
« Reply #9 on: 09:06 AM - 07/06/22 »
In this case please verify APEX is set to use a 125hz response rate, save the change, then disconnect and reconnect APEX to the console for the change to apply. Instability can occur when polling the controller faster than it's designed for on Xbox so this will remove that possibility. If you continue to have crashes please share a tracelog.

The link below contains instructions on how to capture the log. Be sure to have the log window open while gaming. After the issue occurs please share the last 20-30 lines of the log in your message here. Note the instructions are the same for both XIM4 and XIM Apex.

http://cloud.xim.tech/Debug/XIM4TraceLog.pdf
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Offline stan litwin

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Re: [ACTIVE] lose of sound , controller
« Reply #10 on: 02:29 PM - 07/06/22 »
i will try but will take a while
but main thing is how and where do o verify apex is at 125 hz??
« Last Edit: 03:00 PM - 07/06/22 by stan litwin »

Offline mist4fun

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Re: [ACTIVE] lose of sound , controller
« Reply #11 on: 04:44 PM - 07/06/22 »
Response rate can be change in Manager's menu-global settings.
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Offline stan litwin

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Re: [ACTIVE] lose of sound , controller
« Reply #12 on: 04:51 AM - 07/13/22 »
Been busy but what little I have played. Set at 125hz and saved. So far so good but will report back in about 2 days.

Offline stan litwin

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Re: [ACTIVE] lose of sound , controller
« Reply #13 on: 02:25 PM - 07/16/22 »
That seems to work on my games except COD. In COD i have intense lag. I jump all over the map after about 1 minute of play.
I dont know if you can gelp with this but other games are good, thanks.

Offline mist4fun

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Re: [ACTIVE] lose of sound , controller
« Reply #14 on: 09:03 AM - 07/18/22 »
Your character jumps uncontrollably?
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