XIM Community

[ACTIVE] Static with headset mic on NEXUS  (Read 342 times)

Offline link575

  • Member
  • *
  • Posts: 165
    • View Profile
  • Gamertag: LoneWolf575
Re: [ACTIVE] Static with headset mic on NEXUS
« Reply #15 on: 07:11 PM - 06/10/22 »
Tried again with a new headset and still getting static sadly.

Offline link575

  • Member
  • *
  • Posts: 165
    • View Profile
  • Gamertag: LoneWolf575
Re: [ACTIVE] Static with headset mic on NEXUS
« Reply #16 on: 01:38 PM - 06/13/22 »
Bump for further suggestions? Wanted to wait since it was the weekend but I haven't solved this yet.

Offline OBsIV

  • Administrator
  • MVP
  • *
  • Posts: 44142
  • It's obsessive.
    • View Profile
    • OBsIV's Blog
Re: [ACTIVE] Static with headset mic on NEXUS
« Reply #17 on: 01:56 PM - 06/13/22 »
Sorry for not getting back sooner. I'm discussing with our other developer to try to figure out the next troubleshooting step.

Also, when you say static, do you mean like a static noise (like whitenoise) or more like a robotic voice?
Get the most out of your XIM NEXUS, read the XIM NEXUS Support FAQ.

Offline link575

  • Member
  • *
  • Posts: 165
    • View Profile
  • Gamertag: LoneWolf575
Re: [ACTIVE] Static with headset mic on NEXUS
« Reply #18 on: 02:15 PM - 06/13/22 »
No worries, I just wasn't sure since I hadn't heard anything in a couple days. Unfortunately I am not sure which of the two it sounds like since I can't hear it myself. People have always said static rather than robotic but I couldn't say for sure. I did notice that with the other headset it felt like the jack was all the way in but audio was coming out of 1 ear. When I pushed a little harder I didn't notice it move but that did fix it so I don't know if it could be the receptor.

Offline OBsIV

  • Administrator
  • MVP
  • *
  • Posts: 44142
  • It's obsessive.
    • View Profile
    • OBsIV's Blog
Re: [ACTIVE] Static with headset mic on NEXUS
« Reply #19 on: 09:21 PM - 06/14/22 »
Does the problem happen all the time or is it intermittent?
Get the most out of your XIM NEXUS, read the XIM NEXUS Support FAQ.

Offline link575

  • Member
  • *
  • Posts: 165
    • View Profile
  • Gamertag: LoneWolf575
Re: [ACTIVE] Static with headset mic on NEXUS
« Reply #20 on: 08:44 AM - 06/15/22 »
I haven't had any time where someone didn't say there was static so I can only assume all the time.

Offline OBsIV

  • Administrator
  • MVP
  • *
  • Posts: 44142
  • It's obsessive.
    • View Profile
    • OBsIV's Blog
Re: [ACTIVE] Static with headset mic on NEXUS
« Reply #21 on: 08:59 AM - 06/15/22 »
Ok if it's all the time we suspect a connection issue between your headset and controller. You don't have any issue with audio, just mic?
Get the most out of your XIM NEXUS, read the XIM NEXUS Support FAQ.

Offline link575

  • Member
  • *
  • Posts: 165
    • View Profile
  • Gamertag: LoneWolf575
Re: [ACTIVE] Static with headset mic on NEXUS
« Reply #22 on: 09:26 AM - 06/15/22 »
The only audio issue is that the volume resets each time the console starts but I think you guys knew about that issue.

Edit: And also the one with the alt headset needing to pushed in decently hard to get both audio channels

Offline OBsIV

  • Administrator
  • MVP
  • *
  • Posts: 44142
  • It's obsessive.
    • View Profile
    • OBsIV's Blog
Re: [ACTIVE] Static with headset mic on NEXUS
« Reply #23 on: 10:02 AM - 06/15/22 »
Unfortunately we don't know what could be causing this and the only thing we can do now is replace your controller. Sorry about that. Hopefully that'll solve the problem.

In my signature there is a Support FAQ link that will tell you what you'll need to do to start an RMA. Let them know that you talked to me and I said that we suspect a hardware issue with your audio jack.
Get the most out of your XIM NEXUS, read the XIM NEXUS Support FAQ.

Offline link575

  • Member
  • *
  • Posts: 165
    • View Profile
  • Gamertag: LoneWolf575
Re: [ACTIVE] Static with headset mic on NEXUS
« Reply #24 on: 10:18 AM - 06/15/22 »
Ok no problem, no one's fault. Thanks for your help

Offline link575

  • Member
  • *
  • Posts: 165
    • View Profile
  • Gamertag: LoneWolf575
Re: [ACTIVE] Static with headset mic on NEXUS
« Reply #25 on: 07:15 AM - 06/20/22 »
Hey OBsIV got RMA auth email do I send in just the controller or the adapter with it? Thanks

Offline OBsIV

  • Administrator
  • MVP
  • *
  • Posts: 44142
  • It's obsessive.
    • View Profile
    • OBsIV's Blog
Re: [ACTIVE] Static with headset mic on NEXUS
« Reply #26 on: 08:59 AM - 06/20/22 »
Hey OBsIV got RMA auth email do I send in just the controller or the adapter with it? Thanks

Please reply to them and ask them what exactly to send back.
Get the most out of your XIM NEXUS, read the XIM NEXUS Support FAQ.

Offline link575

  • Member
  • *
  • Posts: 165
    • View Profile
  • Gamertag: LoneWolf575
Re: [ACTIVE] Static with headset mic on NEXUS
« Reply #27 on: 06:49 PM - 06/22/22 »
Hey sorry but I've emailed them back on Monday and haven't heard back yet. I just didn't know if there was a time limit for the RMA to send it back.
« Last Edit: 07:56 PM - 06/22/22 by link575 »

Offline OBsIV

  • Administrator
  • MVP
  • *
  • Posts: 44142
  • It's obsessive.
    • View Profile
    • OBsIV's Blog
Re: [ACTIVE] Static with headset mic on NEXUS
« Reply #28 on: 10:05 PM - 06/22/22 »
Hey sorry but I've emailed them back on Monday and haven't heard back yet. I just didn't know if there was a time limit for the RMA to send it back.

Sorry for the delay, I'll ask them why they haven't reponded.
Get the most out of your XIM NEXUS, read the XIM NEXUS Support FAQ.

Offline link575

  • Member
  • *
  • Posts: 165
    • View Profile
  • Gamertag: LoneWolf575
Re: [ACTIVE] Static with headset mic on NEXUS
« Reply #29 on: 07:46 PM - 06/23/22 »
No worries, they got back to me now thanks.


Admin