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« on: 08:42 AM - 03/23/18 »
Two weeks after I got my Apex from XIM Technologies, I received an invoice from Fedex for £26.37. I sent them an email using the Contact Us form on their website:
"Hi,
I have received an invoice from Fedex which includes £14.37 VAT and £12 ‘Advancement Fee’.
The invoice number is 38XXXXX68.
I’m happy to pay the VAT as, clearly, Fedex has paid it on my behalf, but I have not agreed to pay any advancement fees.
Can you explain why Fedex has decided to charge me this arbitrary fee, please?
Kind regards,
Ian"
They replied two days later with the following response:
"Dear Customer,
Thank you for your query regarding invoice 38XXXXX68 / AWB# 7898XXXXX778
Having reviewed the above mentioned AWB, we can now confirm that a credit of 12.00 GBP has been raised, leaving an amount still due on the invoice of 14.37 GBP.
FedEx will not issue a revised invoice and therefore we look forward to receiving payment for the remaining balance on this invoice.
Thank you for your assistance with this matter. If you have any further queries, please do not hesitate to contact us on.
Yours Faithfully, "
Feel free to use my email as a template if you also dispute the Advancement Fee.