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Messages - mist4fun

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1
USB switching like this can cause crashes like you've described. I recommend playing without the switch for a while. I personally use a separate mouse and keyboard between PC and XIM to avoid this problem.

2
There are multiple causes for stability issues like Removing the controller battery and testing other data cables with the controller are good steps to start with.

Could you please share your setup so we can learn more about the issue? Please include both the brand and model.

mouse:
keyboard:
extras: extended usb cables, third party usb hub, usb switch, titan or cronus device?

3
Got it, thanks.

4
Technical Support / Re: [ACTIVE] Xim Apex isn't working
« on: 04:34 PM - 06/30/22 »
No worries, it's good to hear that it's working again.

5
Adding this to the list now, which platform are you playing on?

6
This is caused by updating the controller firmware while XIM is connected. A fix was found by downgrading the controller firmware:

1) Unplug XIM
2) Open Xbox Assist from games & apps
3) Get Help (top left)
4) Console & Accessories > Controller > My controller has connection issues after the last update > Check controller firmware > Revert firmware

Once the firmware is reverted it can then be updated without XIM connected. Please know that it's been reported that some controllers are unable to downgrade. If your controller cannot downgrade it's firmware then using another controller may be needed. The controller not working now may work later if updated in a future controller update while not connected to XIM.

7
Game Support / Re: Rust needs retrain
« on: 04:33 PM - 06/29/22 »
It was retrained and updated support was released on January 21st.

8
Game Support / Re: Planned Support List
« on: 09:16 AM - 06/28/22 »
Any date? When it might  be done siege is unplayable on ps4

What sort of problems are you having with it? Are you using a PS5 or remote play?

9
Sorry, I'm not familiar with this but I recommend testing your setup on a supported platform without using remote play. A cable or an attached device are common causes for instability like this.

13
Technical Support / Re: Help!! Xim Alex not working
« on: 09:06 AM - 06/28/22 »
This is caused by updating the controller firmware while XIM is connected. A fix was found by downgrading the controller firmware:

1) Unplug XIM
2) Open Xbox Assist from games & apps
3) Get Help (top left)
4) Console & Accessories > Controller > My controller has connection issues after the last update > Check controller firmware > Revert firmware

Once the firmware is reverted it can then be updated without XIM connected. Please know that it's been reported that some controllers are unable to downgrade. If your controller cannot downgrade it's firmware then using another controller may be needed. The controller not working now may work later if updated in a future controller update while not connected to XIM.

14
Technical Support / Re: Apex won't sync to phone
« on: 04:39 PM - 06/27/22 »
Holding the button is only needed for programming mode, the button should just be tapped when pairing. Another step that may help is verifying that Manager has location permissions. APEX uses Bluetooth LE so this is a requirement to pair. It also helps to start fresh. Close Manager, unplug XIM, then reboot your phone before attempting to pair again.

15
I think he meant if APEX's connector is loose, and moving APEX while in the port allows APEX to power devices, then you could stabilize the connector to APEX in that direction that works best with a wrap or tape. In some cases using a short USB extension can help with contact problems between APEX and console. Using a short extension between APEX and console also has the added benefit of preventing stress on APEX's connector when plugging and unplugging from the console or general movement.

With APEX not able to power devices using direct connection from multiple ports on the console it does sound like it may need repair or replacement. Unfortunately APEX is no longer in production for some time now and we've exhausted our parts supply and can no longer offer repair or replacement. If replacing from a third party seller isn't an option for you then you may have luck with a local electronic repair shop. Sorry for the inconvenience, we hope to have a successor to APEX in future.

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